Super Rewards & Loyalty
Increase loyalty with rewards, referrals, VIP tiers & more
Rating
4.2
feedback
21
chart
#3,632
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
14%
-
Less than a month
57%
-
Less than a year
14%
-
More than a year
10%
Reviews Summary
The Shopify App has received a mix of positive and negative reviews. Positive aspects highlighted by users include the smooth functionality of tier-based rewards and automatic discount codes, as well as the clean and user-friendly UI. Users also appreciated the prompt and helpful customer support provided by team members like Paresh and Uddhav. On the other hand, negative feedback focused on issues such as system downtime, difficulty in reaching customer support during outages, and challenges with communication channels like email. Some users also mentioned concerns about billing and the app's consistency in delivering points to customers.
Highlights
Review RSS Feed
All reviews
April 18, 2025
Tier-based rewards to automatic discount codes, everything works smoothly. The UI is also clean and easy to use.
Store
My Store
Using app
10 days
Oct. 30, 2024
Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.
Hello, You can always email [email protected] or book a meeting. Both options are available in parallel with WhatsApp. We are looking into this issue closely.
Nov. 6, 2024
I wrote a review before because the app was down for hours a couple of days ago, which made it impossible for me to use, and I couldn’t get through to customer support. When they finally replied, they just said, 'It should be fixed by now.' Today, it happened again—hours of downtime. I’ve already moved on to a different app because it feels like this one isn’t very stable. To be fair, they were super helpful during the initial setup, which I appreciated a lot. If only there hadn’t been these system issues, it would’ve been great. Later, I was informed that- during the second outage, my store was the only one affected while everything worked fine for others. I still don’t know why it happened just to my store, and it would’ve been better if they’d looked into it sooner. Plus, it’s not the easiest to reach them quickly, especially during a system outage.
July 10, 2024
So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store. Had a few questions to ask and a lovely member Paresh helped in swift time. Straight to the point and polite!
June 29, 2024
Wow! I can't stop raving about the Super Rewards & Loyalty Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly. I have to give a huge shoutout to Paresh and Uddhav from the Super Rewards tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.
Store
My Store
Using app
4 days
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