Otter Loyalty
Loyalty programs with points, rewards, referrals & VIP tiers
Rating
4.7
feedback
23
chart
#4,385
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
13%
-
Less than a month
57%
-
Less than a year
17%
-
More than a year
9%
Reviews Summary
The Shopify App has received mostly positive reviews from users, with many praising its effectiveness in increasing average order value, keeping customers engaged, and encouraging repeat purchases. Users appreciate the easy-to-navigate dashboard and the responsive customer support provided by the team. However, there are some negative aspects highlighted in the reviews, such as system downtime issues, difficulties in reaching customer support during outages, and challenges with communication channels like email. Despite these drawbacks, the app's features, user-friendliness, and support have been commended by many users, making it a valuable tool for boosting sales and customer loyalty.
Highlights
Review RSS Feed
All reviews
April 23, 2025
Our VIP customers appreciate the added incentives, and we’ve seen a rise in average order value. The dashboard is easy to navigate, and customer support is always available.
April 18, 2025
Tier-based rewards to automatic discount codes, everything works smoothly. The UI is also clean and easy to use.
Store
My Store
Using app
10 days
Jan. 20, 2025
This app is an absolute must-have for our store. It keeps customers engaged and encourages them to return for repeat purchases instead of exploring other websites. The rewards motivate them to buy more, creating a win-win situation for both us and our customers. I highly recommend this app!
Oct. 30, 2024
Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.
Update: August 2025 This app has been acquired late may 2025. We are the new owners and are committed to improve this app and offer a proper support channel. We are currently working hard on making it one of the best in its category. ___________________________________________________________________________ Hello, You can always email [email protected] or book a meeting. Both options are available in parallel with WhatsApp. We are looking into this issue closely.
Nov. 6, 2024
I wrote a review before because the app was down for hours a couple of days ago, which made it impossible for me to use, and I couldn’t get through to customer support. When they finally replied, they just said, 'It should be fixed by now.' Today, it happened again—hours of downtime. I’ve already moved on to a different app because it feels like this one isn’t very stable. To be fair, they were super helpful during the initial setup, which I appreciated a lot. If only there hadn’t been these system issues, it would’ve been great. Later, I was informed that- during the second outage, my store was the only one affected while everything worked fine for others. I still don’t know why it happened just to my store, and it would’ve been better if they’d looked into it sooner. Plus, it’s not the easiest to reach them quickly, especially during a system outage.
Update: August 2025 As of late May 2025, the app is under new management, and we're actively working to fix the issues caused by the previous team. We've already resolved several problems and are improving both stability and support response times.
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