Super Watermarks ‑ Badges
Boost Christmas for store with labels, stickers, tags-badges
Rating
3.5
feedback
45
chart
#8,926
All reviews
Rating Breakdown
Review RSS Feed
Dec. 3, 2023
Worst experience. Watermarks weren't removed after the campaign. We had to manually change thousands of pictures. Customer Service did not reply after more than 20 requests. Definitely not recommending this App.
Nov. 16, 2023
The website link didn't work, it said page not found 404
Hi Koko & Layla Team, I am Hong from the Super Watermarks Team. I'm very sorry for the inconvenience, but I checked and found that our app is still working normally. Can you take a screenshot and send it to me? It will be easier for me to assist you. Thank you for installing our app. Have a nice day! Hong
Oct. 31, 2022
Watermarks not working. I applied a watermark and now its not getting removed even after deleting, disabling the campaign and even after i have uninstalled the app. Please remove it!!
Hi team, I am Hong from the Super Watermarks Team. First of all, I am sorry that you had a bad experience with our app. Maybe because we do not have good instructions in-app leading to you misunderstanding how to use the app. Deleted campaign does not disable the watermark. You need to click on your campaign and you can see the "Remove campaign" button. After "Remove campaign", the watermark will be removed. I have sent an email but have not received your response. Besides, I just sent a request for access to your store, please approve it. It will be easier for me to support you. Have a nice day! Hong Nguyen The Super Watermarks Team
Aug. 8, 2022
watermark bugs, not possible to remove the campaign, nor to delete it and matermarks are still on my products. And no chat or support. Please delete everything about your app on my store ASAP ! Thank you!
We checked many times and said I did not see any product images with watermarks anymore. But you still do not respond to me, this made me sad for a long time. Hope you can fix and rate our app more objectively.
July 11, 2022
I used this app to display watermarks with, a simple and straightforward interface. And Hong is very helpful in assisting our queries.
Jan. 13, 2022
Decent enough App. The only issue I have with it is that if you plan to use this for product badges (Sale!, New Arrival, Top Seller!, etc), keep in mind that it hard embeds the badge to your image and is not an "overlay" (which is the correct way to execute a badge). A hard embed means if someone 'zooms' your product image, the badge is included in it. It also means the badge is shown in the product carousel if you have multiple product images on your product page, not just only on the main displayed image. This app is great for hard embedding watermarks to protect your images...but poor execution for sale badges. The fact this app says its also for 'badges' is misleading.
Hi BK Saber Sounds Team, I'm Hong from Super Watermarks Team. We are very sorry for misleading you. However, on the listing page, we made it very clear that our app is one that works directly on a customer's product image. Maybe we didn't explain it well enough to cause this unnecessary misunderstanding. We sincerely apologize for the inconvenience and will learn to edit the listing page. Can you forgive our mistake with a better review? We would greatly appreciate you for that. Thank you so much. Best regards, Super Watermarks Support Team
Dec. 21, 2021
This app is a lifesaver, as we had so many skus it took us a long time to update images. with this app it helps save time and it allows us to focus on matters that most - sales! thank you guys for the app!
Dec. 6, 2021
Great App to add watermark and also u will get a good selection of stickers to choose from. On top of that great Customer Support from Hong. Keep it up team. Cheers:)
Hi Chandan, thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app 😘
Dec. 1, 2021
Amazing app, perfect to add watermarks on all your products pictures. The support is great and answers all your questions quickly. I definitely recommend this app!
Hi Yoann, Thanks for your review. We will share this with our team to let them know to keep up the amazing work! Good luck with your business and hope you are always happy using our app 😘
Dec. 1, 2021
Support team stayed in contact with me when a Issue came. They did all the watermarks for me so I wouldn't have to. Great app and team be sure to download it you won't regret it!
Thanks very much for your balanced and fair review. I appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future. Love you 😘
Nov. 11, 2021
Really good application. When i had questions or something was unclear, the support team was really quick with helping me out.
Thank you so much for your sincere review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to let them know to keep up the amazing work!
Nov. 13, 2021
Really thanks to the support team that helped me solve the design problem of the store, will continue to use the application
Thank you for the review! We're doing our best to bring awesome stickers to you as fast as possible. It's great to know that you found it useful! 🥰
July 26, 2021
*** Be cautious that should you want to delete this app, you will have products stuck with watermarks that can't be deleted.*** I have a large catalogue and this app makes it really difficult to add just a select new number or new products to a campaign. Also I've emailed twice asking for the watermarks to be removed off my products as I want to delete the app and move to a more efficient app. However I've had no more responses and the watermarks can't be removed from my images, hence the poor response. The app crashed several times over the last few months and customer service had to often help fix the errors, which was often a 12-24 hour turnaround. I wouldn't recommend this solution for stores with large catalogues. I'm honestly really cross that I now have half a store with watermarks!
Hi Sandy, We are so sad to hear that you have had such a poor experience that you no longer want to work with us. We’re all sorry for a lot of inconveniences we’ve caused for the you and put you into the terrible situation. When receiving your email, we were really ashamed and knew that our apologies cannot make up for our mistakes. About your issue, our Tech team has been jumping on it in priority, and we promise to recover the original images for your store within 12 hours. We will let you know as soon as it's fixed. The fixing-bug process has lasted longer than expectation because there was an unexpected fault from our system when we tried to upgrade data to maintain the stable performance of application for the next releases. This situation has taught us a lot. We know that has influenced your business, so we’re actively trying to minimize the possibility of this happening again. We hope that you will see our application's improvement. Once again, we still want to give my sincerest apology to you. Kind Regards, The Super Watermarks team.
July 21, 2021
Excellent app. Easy to use, effective and really great support. I had some trouble getting set up and the developer helped me out immediately. Highly recommended!
July 6, 2021
an excellent experience My problems were all solved, looooooooooooooooooooooooooooove theeeeee service.
Thank you so much for your sincere review. We really appreciate you being a customer and helping to share the word about us. We will share this with the our team to let them know to keep up the amazing work!
June 5, 2021
Just a simple app and easy to use. The app works great now and does exactly what I need. Should update more new stickers
Thank you so much for trusting and using Super Watermarks. We have been updating new stickers every week and trying to give you the best app by far on Shopify.
April 23, 2021
Could not revert changes for over 100 products, corrupted half of the images and now the software is bugged at "1 second remaining" whenever we're trying to revert the Watermarks, use at your own risk of having to reupload all your products images...
Hi, We're really sorry for bringing you such a bad experience. To solve the problem, we have unlisted our app on Shopify store in order to check and fix the bug. Hopefully, in the near future, when we have done, we will have a chance to serve you. Once again, we would like to extend our sincere apologies to you. Have a nice day and good luck with your business!
April 8, 2021
I searched high and low for a product badge app. This one is by far the simplest and most intuitive to use. The support is super responsive and there is a large library of ready-made badges to choose from. If you just need a single badge for your site, you can get away with using the free version.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at the Super Watermarks. Good luck with your business and hope you are always happy using our app.
March 3, 2021
Hello, I have uninstalled the app but the watermarks retained. How can I remove it all? ............
Hi, Thank you for reaching out to us. To remove watermarks on your product images, please contact us via email, or call an agent through Support. Our customer support staff is writing to you. If there are still some issues, feel free to talk to her so that we can assist you at our best. Regards, Super Watermarks team
Feb. 16, 2021
Hello, I have uninstalled the app but the watermarks retained. How can I remove it all? I had to uninstall it due to a limited time offer on my promotions, although it does its job but I had to stop due to out of stock and change on promotion reasons. Thank you. Update: Support is awesome! Thanks so much for your help. My concern is now solved =)
Hi, Our customer support team is checking for you right now. Please stay tuned and pay attention to your email box, our staff will reach out to you in a few minutes. Thank you and have a good day!