Shop Watermarks ‑ Badges
Boost BFCM sale for store with labels, stickers, tags-badges
Rating
4.0
feedback
24
chart
#10,119
All reviews
Review RSS Feed
Dec. 3, 2023
Worst experience. Watermarks weren't removed after the campaign. We had to manually change thousands of pictures. Customer Service did not reply after more than 20 requests. Definitely not recommending this App.
We genuinely apologize for any inconvenience caused. While we've assisted you to the best of our ability, it's possible that any remaining blurry images aren't directly related to our app. We understand your frustration and want to ensure your experience is smooth. Please feel free to reach out if there's anything else we can do to assist you. Your satisfaction is our priority.
Nov. 16, 2023
The website link didn't work, it said page not found 404
Hi Koko & Layla Team, I am Hong from the Super Watermarks Team. I'm very sorry for the inconvenience, but I checked and found that our app is still working normally. Can you take a screenshot and send it to me? It will be easier for me to assist you. Thank you for installing our app. Have a nice day! Hong
Oct. 31, 2022
Watermarks not working. I applied a watermark and now its not getting removed even after deleting, disabling the campaign and even after i have uninstalled the app. Please remove it!!
Hi team, I am Hong from the Super Watermarks Team. First of all, I am sorry that you had a bad experience with our app. Maybe because we do not have good instructions in-app leading to you misunderstanding how to use the app. Deleted campaign does not disable the watermark. You need to click on your campaign and you can see the "Remove campaign" button. After "Remove campaign", the watermark will be removed. I have sent an email but have not received your response. Besides, I just sent a request for access to your store, please approve it. It will be easier for me to support you. Have a nice day! Hong Nguyen The Super Watermarks Team
July 11, 2022
I used this app to display watermarks with, a simple and straightforward interface. And Hong is very helpful in assisting our queries.
Jan. 13, 2022
Decent enough App. The only issue I have with it is that if you plan to use this for product badges (Sale!, New Arrival, Top Seller!, etc), keep in mind that it hard embeds the badge to your image and is not an "overlay" (which is the correct way to execute a badge). A hard embed means if someone 'zooms' your product image, the badge is included in it. It also means the badge is shown in the product carousel if you have multiple product images on your product page, not just only on the main displayed image. This app is great for hard embedding watermarks to protect your images...but poor execution for sale badges. The fact this app says its also for 'badges' is misleading.
Hi BK Saber Sounds Team, I'm Hong from Super Watermarks Team. We are very sorry for misleading you. However, on the listing page, we made it very clear that our app is one that works directly on a customer's product image. Maybe we didn't explain it well enough to cause this unnecessary misunderstanding. We sincerely apologize for the inconvenience and will learn to edit the listing page. Can you forgive our mistake with a better review? We would greatly appreciate you for that. Thank you so much. Best regards, Super Watermarks Support Team
Dec. 1, 2021
Amazing app, perfect to add watermarks on all your products pictures. The support is great and answers all your questions quickly. I definitely recommend this app!
Hi Yoann, Thanks for your review. We will share this with our team to let them know to keep up the amazing work! Good luck with your business and hope you are always happy using our app 😘
Dec. 1, 2021
Support team stayed in contact with me when a Issue came. They did all the watermarks for me so I wouldn't have to. Great app and team be sure to download it you won't regret it!
Thanks very much for your balanced and fair review. I appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future. Love you 😘
July 26, 2021
*** Be cautious that should you want to delete this app, you will have products stuck with watermarks that can't be deleted.*** I have a large catalogue and this app makes it really difficult to add just a select new number or new products to a campaign. Also I've emailed twice asking for the watermarks to be removed off my products as I want to delete the app and move to a more efficient app. However I've had no more responses and the watermarks can't be removed from my images, hence the poor response. The app crashed several times over the last few months and customer service had to often help fix the errors, which was often a 12-24 hour turnaround. I wouldn't recommend this solution for stores with large catalogues. I'm honestly really cross that I now have half a store with watermarks!
Hi Sandy, We are so sad to hear that you have had such a poor experience that you no longer want to work with us. We’re all sorry for a lot of inconveniences we’ve caused for the you and put you into the terrible situation. When receiving your email, we were really ashamed and knew that our apologies cannot make up for our mistakes. About your issue, our Tech team has been jumping on it in priority, and we promise to recover the original images for your store within 12 hours. We will let you know as soon as it's fixed. The fixing-bug process has lasted longer than expectation because there was an unexpected fault from our system when we tried to upgrade data to maintain the stable performance of application for the next releases. This situation has taught us a lot. We know that has influenced your business, so we’re actively trying to minimize the possibility of this happening again. We hope that you will see our application's improvement. Once again, we still want to give my sincerest apology to you. Kind Regards, The Super Watermarks team.
July 21, 2021
Excellent app. Easy to use, effective and really great support. I had some trouble getting set up and the developer helped me out immediately. Highly recommended!
June 5, 2021
Just a simple app and easy to use. The app works great now and does exactly what I need. Should update more new stickers
Thank you so much for trusting and using Super Watermarks. We have been updating new stickers every week and trying to give you the best app by far on Shopify.
April 23, 2021
Could not revert changes for over 100 products, corrupted half of the images and now the software is bugged at "1 second remaining" whenever we're trying to revert the Watermarks, use at your own risk of having to reupload all your products images...
Hi, We're really sorry for bringing you such a bad experience. To solve the problem, we have unlisted our app on Shopify store in order to check and fix the bug. Hopefully, in the near future, when we have done, we will have a chance to serve you. Once again, we would like to extend our sincere apologies to you. Have a nice day and good luck with your business!
Jan. 12, 2021
Great app to use to display your own badges. Have found it useful across a lot of different messages we display on the product and collection pages. Sales, new arrivals, new colors available, nice to be able to design our own badge and add it in!
Thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app.
Jan. 21, 2021
I'm changing my previous negative review to a fare more positive one thanks to the technical support team of Super Watermarks. Although there are a few technical issues that require improvement, I'm altogether happy with the app and its options. Thank you Hong for your help and kindness. Keep up the good work!
Hi, We are so sorry for the inconvenience caused to you. However, our support team has sent you an email but no reply from you. It seems like you haven't received it yet or it has come to your spam box. We have checked our database and we did not get your image yet. Please send us your logo image so that we can handle it for you. We are always willing to assist you at our best. Looking forward to hearing from you soon!
Dec. 27, 2020
Very easy to use, very good function, very intuitive. Finally an app with decent looks, and it is very easy to use own designed badges as well.
Thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app.
Dec. 2, 2020
BEAUTIFUL APP .. TOTALLY LOVE USING THIS ONE .. IT EASILY ADDS WATERMARKS AND EVEN LOGOS IF NEEDED . HIGHLY RECOMMENDED
Thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app.
Nov. 20, 2020
Easy to use and great customization tools. Like being able to upload my own designs to use as badges. Definitely recommend.
Thank you for the review ^^ This is our motivation to develop more outstanding features in the future.
Oct. 7, 2020
I'm impressed on the number of badges, this app has enough badges to help product photos stand out to customers. Highly recommend.
Thank you for your review ^^ We are so glad you like the app. Have a great day!
Sept. 30, 2020
Really easy to use, and an excellent support, all my photos are now protected, i highly rcomend it for your watermark needs!
Thank you so much ^^ Wish you all the best for your business and always be happy with Super Watermarks.
June 19, 2020
Customer service is stellar! I had an IT issue. They answered my message and got me up and running in less than 5 minutes.
May 29, 2020
We lost 850+ product images. They were not able to restore the images back to the original ones. This is the reply we received from their team - "You have created a lot of confusing campaigns and NOTIFIED US OF A MAJOR SYSTEM ERROR. We have tried to do the best we can but your images cannot be restored automatically. We sent you an email with the original image file attached. Please check your email inbox We are sorry for the inconvenience!!" This will make us put additional 150-200 hours in editing all the listings.
We are so sorry for any inconvenience our application has caused to you. We have been trying our best to restore your original images for you, but too many campaigns that leave bugs on each other were running, and unluckily, the number of images is too large to be recovered without leaving any errors. We sincerely apologize for the problem. Hope that you will have a better experience with us next time. We have improved our data infrastructure to give you better service. Wish you a great day!