Superhappy ‑ Help Desk & FAQ
Knowledge base, Order Status Page, Contact Form and Help Desk
Rating
1.9
feedback
5
chart
#8,709
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
20%
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Less than a year
80%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects mentioned. On the positive side, users appreciate the app's ease of use and helpful support team. They find it useful for setting up contact information and managing customer tickets. However, there are also negative reviews mentioning issues with the app's functionality and lack of response from the support team. Users have reported being unable to open the app and experiencing error messages. Some have also received spam tickets. Overall, while the app has its benefits, there are areas that need improvement.
Rating Breakdown
Review RSS Feed
All reviews
Feb. 21, 2023
Hello, I have been trying to contact support for the past 2 months, but no one seems to reply. I am unable to open the app. It gives the error message: "We're Sorry, but something when wrong. ". This occurs when I try to open the app. Please repair the back-end issue, it has been a couple of months since we had this problem.
Jan. 17, 2023
Hello I've been trying to contact you for awhile now that the app needs to be updated or something from the developers end because the app won't open it's giving an error message saying something is wrong, and I need to update my store information ℹ️ can you please fix this? Afterwards I'll update my review.
Aug. 17, 2022
If you're downloading this app for its Support Desk feature, don't bother. I found that out the hard way. I contacted the team multiple times through the chat option and through email about not being to click on my customer's tickets, and I never received a response. Not only that, but I continued getting countless (and I mean COUNTLESS) spam tickets from the app on my dashboard and through my email too. THOSE I were able to click on though, funnily enough. Everything else seems to work, but the Support Desk feature was a massive let down.
April 11, 2022
SuperHappy is an amazing help desk application, I was looking for some changes and the support team were right on it and helped me out. Extremeley easy to use and first time setup was a piece of cake, highly recommend this app!
Jan. 23, 2022
Very useful app really i liked this app, honestly it's help me to set up contact information easier.
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