Superhappy ‑ Help Desk & FAQ for Shopify

Superhappy ‑ Help Desk & FAQ

Knowledge base, Order Status Page, Contact Form and Help Desk

Rating

1.9

feedback

5

Reviews

chart

#4,713

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    20%
  • Less than a year
    80%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative aspects mentioned. On the positive side, users appreciate the app's ease of use and helpful support team. They find it useful for setting up contact information and managing customer tickets. However, there are also negative reviews mentioning issues with the app's functionality and lack of response from the support team. Users have reported being unable to open the app and experiencing error messages. Some have also received spam tickets. Overall, while the app has its benefits, there are areas that need improvement.

Rating Breakdown

  • 5
    40% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    60% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 21, 2023

Hello, I have been trying to contact support for the past 2 months, but no one seems to reply. I am unable to open the app. It gives the error message: "We're Sorry, but something when wrong. ". This occurs when I try to open the app. Please repair the back-end issue, it has been a couple of months since we had this problem.

Using app

8 months

Total reviews

3

Average rating

3.7

1 / 5 Share

Jan. 17, 2023

Hello I've been trying to contact you for awhile now that the app needs to be updated or something from the developers end because the app won't open it's giving an error message saying something is wrong, and I need to update my store information ℹ️ can you please fix this? Afterwards I'll update my review.

Using app

5 months

Total reviews

17

Average rating

4.8

1 / 5 Share

Aug. 17, 2022

If you're downloading this app for its Support Desk feature, don't bother. I found that out the hard way. I contacted the team multiple times through the chat option and through email about not being to click on my customer's tickets, and I never received a response. Not only that, but I continued getting countless (and I mean COUNTLESS) spam tickets from the app on my dashboard and through my email too. THOSE I were able to click on though, funnily enough. Everything else seems to work, but the Support Desk feature was a massive let down.

Using app

About 1 month

Total reviews

5

Average rating

3.6

5 / 5 Share

April 11, 2022

SuperHappy is an amazing help desk application, I was looking for some changes and the support team were right on it and helped me out. Extremeley easy to use and first time setup was a piece of cake, highly recommend this app!

Store

Fotts

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2022

Very useful app really i liked this app, honestly it's help me to set up contact information easier.

Using app

20 days

Total reviews

5

Average rating

5.0

All reviews

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