Rating
1.4
feedback
9
chart
#2,277
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
11%
-
Less than a month
11%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
Support Board is highly praised for its ease of setup, efficient customer support features, and solid Shopify API integration. Users appreciate the automatic display of customer names and orders in the chat, as well as the ability to see order and user information quickly. The app reduces Shopify support workload significantly by deflecting common questions through the help center and handling order inquiries automatically. Multi-channel support and real-time syncing of customer profiles and order history are highlighted as major benefits. However, there are some language UI issues mentioned, but overall, the app is considered effective and valuable for Shopify store owners.
Highlights
Review RSS Feed
All reviews
Jan. 20, 2026
I am not very technical but setup was easy. After install, chat show customer name and orders automatic. Support team work faster now.
Jan. 20, 2026
Nice support tool for Shopify. I can see order and user info in chat. Help me answer more fast.
Jan. 19, 2026
Solid Shopify API integration. Product search, order lookup, and user sync work reliably. Good performance even with high chat volume.
Jan. 19, 2026
From an operational standpoint, Support Board reduced our Shopify support workload significantly. The help center deflects common questions, while the chatbot handles order and product inquiries automatically. Multi-channel support (web, Instagram, WhatsApp) is a big plus.
Jan. 19, 2026
Good app for Shopify store owners. Chatbot answer many questions by itself and when I reply, I see all customer info. Not perfect English UI but works very well.
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