Support Pilot AI ‑ helpdesk
AI support that auto-replies using your policies & order data
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5.0
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1
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#4,682
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Reviews Summary
SupportPilot AI is an AI customer support app that auto-replies to emails and chats using the store's knowledge base and policies. It handles order status, refund requests, product questions, and more, learning from FAQs, policies, and the product catalog. Users can choose between suggest mode for human review or auto mode for instant replies. Additionally, it includes a live chat widget for the storefront.
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April 8, 2026
Honestly, really impressed by SupportPilot AI. We’ve tried several Shopify support tools, and this one clearly stands out. The AI actually understands customer requests (not just generic replies) and leverages real store data (orders, FAQs, policies), which makes responses highly relevant. Big highlight: the playbooks. They let you automate real scenarios (refunds, order tracking, cancellations, etc.) while staying in control. You can choose between human validation or full automation, which is perfect for scaling step by step. Results for us: • massive time savings on support • much faster response times • improved customer experience Setup is straightforward (Gmail / Outlook / Shopify), and the auto-built knowledge base is a great bonus. This app can easily replace a large part of repetitive support tasks. Excited to see what’s coming next
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