SM Post Purchase Survey & NPS

The reviews are overwhelmingly positive. Users consistently say the app works as intended, is easy to use, and helps them collect useful information. Support is a major strength, with multiple reviewers praising the team for being responsive, helpful, knowledgeable, and prompt. One reviewer also highlighted excellent communication and specifically mentioned Justin for outstanding service. The main negative feedback is limited and appears to be a feature request rather than a complaint about performance. One user noted difficulty selecting multiple or all products at once when creating questions and options, and expressed hope that this will be improved in a future update. Overall, the app is viewed very favorably, with strong satisfaction around functionality and customer support.