Babocush Ireland Limited review for Swap Global

After 11 years of running my company, I can honestly say I have never experienced customer service like this. I had reached a point where rising international shipping costs meant I was only selling in the UK and USA. In fact, I had even stopped selling into the USA because the import duties had become so expensive. The USA is my biggest market so I genuinely thought my business might not be sustainable without it. Thanks to Swap, I can now ship worldwide with really amazing rates. It has opened up the world for my business in a way I honestly didn’t think was possible. And the service is just exceptional - my account manager, Eoin, is absolutely brilliant. He is incredibly helpful and knowledgeable and nothing ever feels like too much trouble. When I have a question (there are many!!) or problem, I know I’m in safe hands. And then there’s Maia in customer services - honestly, WOW. In 11 years of running my company, I have never experienced customer service on this level. Everyone at Swap is so responsive, helpful and genuinely lovely. Swap also takes care of our international sales tax, which is a HUGE bonus and saves me the expense and hassle of having someone else deal with all of this separately. And then there’s their returns portal which is also fabulous. It’s something I’ve never had before and it makes the whole returns process so much easier for me and my customers. For a small business owner, having a company like Swap behind you makes such a difference. They’ve taken so much stress and complexity out of international selling and, more importantly, they’ve allowed me to keep growing my business when I genuinely thought international shipping costs might force me to stop. If you’re on the fence, I hope this review helps you to just go for it!