SwapBack Returns & Exchanges

SwapBack Returns & Exchanges is a Shopify app focused on managing merchant-reviewed return requests directly inside Shopify Admin. It lets customers verify an order in a store-specific portal, choose items, and track their request, while merchants can review decisions, record a replacement variant, create or attach return PDFs, set a return window, and export CSV reports. The app also notes that catalog sync begins after plan approval, and that it does not handle refunds, store credit, replacement order creation, stock reservation, or postage purchases, which must be completed separately. There are not enough reviews to analyze right now.