Kinetics Cosmetics review for SweetSpot Post Purchase Upsell
July 23, 2022
First of all, if you're trying to actually "upsell" IT DOESN'T WORK! It literally adds products to the order but then doesn't charge the customer so there's no way for the customer to pay and no way for us to get the money so what's the point? It ends up being more of a hassle for the store owner because you either have to message the customer or edit the order. I used it for a while to offer free samples after checkout. It doesn't let you limit the number of samples a customer can choose so people were ordering all of them. Then the display is terrible. The images are huge and are all stacked one on top of the other so if you have several options you have to scroll to see everything. Customer service is terrible. The first time I messaged them they kind of got back to me only addressing half my message and then never replied back. The next two times I messaged them I got no reply. When I tried messaging back to the original person who got back to me it said their email address no longer existed. Don't waste your time.
Sorry that you have run into these issues. Unfortunately we were migrating our support system and you reached us at the wrong email. You can use the in-app support chat function or contact support via our email from this listing page. As mentioned in our previous conversation, you can disable the edit order functionality if you don't want to have your customers edit the current order. We do send an email notification for partially paid orders. Regarding the design, we have mentioned to you that we do have an another layout that you can use and that fits your use case better. About the quantity limit, we mentioned that this will be available soon since it's already in our roadmap. Again, we apologise for the miscommunication here and we hope you give our app a second chance. And please reach out to us from the live chat widget within the app. Thank you for trying our app and for your time.
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