SH: WhatsApp Chat & Marketing
The reviews for this Shopify App are mostly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses and helpful assistance they receive, with specific mentions of team members like Kets, Flavio, Victor, Ryan, Mario, and Yanis. The app is praised for its value, customization features, and effectiveness in recovering abandoned carts. However, there are some negative reviews mentioning issues with unexpected charges, lack of transparency in pricing, and concerns about the app not working without a subscription. Despite these drawbacks, the majority of reviews recommend the app for its functionality and excellent customer service.
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Never seen such a supportive team before! They help with even the tiniest things and are always quick to respond. Thanks a lot, guys!
For the Indian people, This app is worst because they charge 11 indian rupees cost for a single message.... that's ridiculous....
Hello, we believe you have got incorrect price for our app. For India we are charging only around 4 Indian Rupees. Along with this our PRO plan is also one of the cheapest in this category for 5 USD, in our pro plan we also offer bulk message discounted price. So kindly get in touch with us and we will be happy to assist you with your budget and marketing needs.
These guys are scamming people. They upgrade your plan without asking or taking your permission. I purchased 25$ package. But at the end of the month i get charged with 2000$. I mean is this a joke? Talked to their chat support. And they are not responding, instead of saying reinstall the app and we will give you discount. What a disaster!!!
We're sorry to hear your experience, but we’d like to clarify a few important points. First, in the Shopify ecosystem, app developers cannot charge or upgrade plans without a merchant’s explicit approval. All charges, including usage-based fees, are clearly presented by Shopify during the subscription process. In your case, the $2,000 charge was due to usage-based messaging that Meta charges for automated API messages, which is transparently outlined during setup and at multiple steps before approval. Additionally, your recovered revenue from abandoned carts using our app was $38,573, which is over 10x ROI, this demonstrates the substantial value delivered compared to the amount spent. We also looked into your support history and the messaging price was clearly communicated right from beginning. We also responded to your emails promptly, and you had a direct WhatsApp line to one of our team members—which is not a common level of access most apps provide. If there's anything still unresolved, we're happy to assist and make things right.
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