Transform Transwear review for Inventory Sync ‑ GoGo
Sept. 28, 2025
Our experience with this app was a complete disaster. We did all of the set up, then had our one-on-one onboarding call to make sure we'd set everything up correctly before hitting 'sync'. Despite that, the sync itself didn't work correctly, and we ended up with inventory numbers all over the place - there wasn't even any logic to the numbers. Support at the time was completely non-existent and it put our stores in 3 different countries into disarray (and effectively offline) for a number of hours. We immediately switched to an alternative solution and had our stores up and running very quickly with the other app. Even though we'd logged urgent calls to the developer, we still never received anything other than a generic email suggesting we book an onboarding call (which we'd already done). Really appalling product and support given the damage it has the potential to do to your business.
We’re truly sorry to hear about your experience and the trouble it caused with your inventory. Our app manages complex multi-store inventory syncing, so we take incidents like this extremely seriously. After carefully reviewing your session, we found that the issue occurred because the auto-sync setting wasn’t "saved" before using the master–child utility. While the app correctly displayed a warning asking to deactivate auto-sync, the change needed to be saved to take effect — and since that step wasn’t completed, the system continued syncing in the background, which led to the unexpected inventory mix-up. We recognize that this wasn’t as clear as it should have been. To prevent this from ever happening again, we’ve now made the “save” step mandatory before the utility can be used. This change will ensure no merchant can proceed without properly saving those settings. Unfortunately, this happened outside our live support hours, so our team wasn’t immediately available — and we truly regret the delay in assisting you. Our goal has always been to offer both dependable automation and responsive support for the past 3 years, and your case has directly helped us strengthen both. Thousands of merchants use our app daily without issues, and while this was an isolated case, we deeply appreciate you bringing it to our attention. We wish you continued success with your business and thank you for giving our app a try.
