Synchrony On‑Site Messaging
The reviews are mixed, with one very negative review calling the app a “dead end” and another describing a frustrating start due to the app not working properly and slow support response. On the positive side, the second reviewer ultimately had a very good experience once support responded, praising Matthews and Leslie for being patient, knowledgeable, and highly committed to helping resolve the issues. Overall, the app appears to have potential, but users may face onboarding and reliability problems, and support responsiveness seems inconsistent. The strongest positive signal is the quality of the human support once contact is made, while the main negatives are initial setup difficulties, delayed assistance, and the app needing improvement in usability and onboarding.
Review RSS feed
Initially, I was very frustrated with the app. It didn’t seem to work properly, and I couldn’t get a response from support for several days, which made it feel completely useless. However, once I finally got in touch, Matthews and Leslie completely turned things around. Their support was incredible—patient, knowledgeable, and truly committed to helping me get everything up and running. Thanks to them, I was able to resolve the issues and make the app work as expected. Big thanks to Matthews and Leslie for their excellent customer service. I’m updating my review to reflect their great support, though the app itself still has room for improvement in terms of onboarding and response times.
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