Tailwind Marketing
All-in-one ecommerce marketing tool | Tailwind
Rating
1.0
feedback
2
chart
#3,241
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
50%
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Less than a day
0%
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Less than a month
0%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for Tailwind are overwhelmingly negative, with users expressing dissatisfaction with the high cost, poor execution, and appalling customer support. Customers have reported issues with billing, including being charged after canceling their subscription and facing difficulties in obtaining refunds. Additionally, there are complaints about the delayed response times from customer service, with some users waiting at least 48 hours for a reply. Overall, the app seems to have significant shortcomings in terms of pricing, service quality, and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 3, 2024
Tailwind is expensive and poorly executed. Their customer support is appalling too. I cancelled my subscription but they continued to bill me. When I asked for a refund they first of all agreed to it, confirming they had received my request. They then changed their minds, claiming their policy 'is a firm no refunds' - their exact wording. So my advice to you, don't bother unless you're willing to waste time and lose money, and potentially continue getting charged for several years after you believed you had cancelled your subscription.
We sincerely apologize for the negative experience you had with Tailwind. Regarding the billing issue you encountered, we regret any inconvenience caused. We aim to ensure that our cancellation and refund policies are clearly communicated publicly to all users and consistently applied. We appreciate your feedback as it helps us to improve our services for all our customers.
March 9, 2024
This is the worst shopify app that I have ever seen. Pure customer service for paid subscription they are responding 48 hours minimum
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