Talkom AI Chat & AI Assistant
The reviews are overwhelmingly positive, with most merchants praising the app’s ability to improve product discovery, answer customer questions, and reduce support workload. Reviewers frequently mention that the AI assistant, AI search, and Q&A widgets are easy to set up, feel native to Shopify, and provide accurate, helpful responses across product recommendations, policies, shipping, refunds, and order status. Many also highlight strong support from the Talkom team, describing them as responsive, helpful, and quick to resolve issues. Several merchants report tangible business benefits such as higher customer engagement, more time spent on site, and increased conversions. The main negative feedback is limited but notable: one reviewer strongly criticized the company for aggressive cold-email marketing and described it as spammy and scam-like. Aside from that complaint, the reviews contain very little criticism of the product itself, though a few comments imply the app is still being fine-tuned or that merchants needed help customizing it for their specific use cases. Overall, the sentiment is highly favorable toward the app’s functionality and support, with the only clear downside being dissatisfaction with the company’s outreach practices.
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My favorite feature is the AI-generated questions on product pages. It makes it so much easier for customers to get the answers they need without having to read through the whole product description. Setup was super easy, the team was really helpful. It also does a great job answering general customer questions and questions about our products. Definitely recommend it!
Extremely aggressive AI slop cold email marketing spamming to all public shop email addresses on a daily basis. There are plenty better alternatives who do not try to scam-spam you into using a subpar solution, go with something else.
First of all, we're sorry our outreach emails bothered you. We understand this can be frustrating, and we'll make changes to our approach. Our first email started with these exact words: "If this isn't relevant, please let me know, and I won't send you any more emails. :)" We never received a reply, but we understand your frustration. Our emails are automated, but they're not AI-generated. We write them ourselves based on real and publicly available customer feedback and experiences. We appreciate feedback from merchants who actually use our app. However, our records show that Talkom was installed on your store for just 6 minutes in total, just to post this review. That said, we can't agree with the claim that we're trying to "cam-spam you into using a subpar solution." Talkom isn't vibe-coded. Security, performance, quality, and meeting Shopify's standards are our core principles, and we've put a lot of work into building a reliable solution. We take our product seriously and believe it should be evaluated based on the actual app experience.
It’s a cool app and the team has been extremely helpful. Great support, great product. We ended up turning on all of it: the AI Assistant, AI Search Mode, and the Q&A widget on our product pages. Whenever we run into any kind of issue, the support team is incredibly quick to find a solution. We’ve also noticed that our customers really enjoy using the AI Search — they actually interact with it, ask questions, and even turn to it for advice and product recommendations. The system works really well and feels genuinely convincing in practice. Another thing we really like is how quickly the app adapts to changes on our website. Whenever we update something, it picks up the changes almost immediately and learns from the new content. It’s been very low-maintenance on our end, and we’re already seeing it take pressure off our support team while helping more visitors find what they’re looking for and ultimately complete their purchases. We can definitely recommend it to anyone looking to improve the customer experience on their online store.
Thank you so much for the detailed review! We’re really happy to hear that Talkom has been working well for you and that your customers are finding the AI Search useful. Really appreciate the feedback and your support! :)
We’ve been using Talkom in four of our markets (in 4 domains), and it makes localization very easy. Most of the translation and currency setup is automated, so there’s very little to manage. The Talkom team also helped us add our custom GPT, which creates personalized running fueling plans for our customers. The AI is relatively easy to train for very specific needs, even in our specialized product category. I’ve tested and fine-tuned it a lot before the release, and its answers are very accurate. The setup was easy, and the team has always been very helpful. The support has been excellent, and we’d definitely recommend Talkom to other businesses.
Thanks for the kind words! Great to hear that Talkom is making it easier to manage multiple markets and that the custom GPT is working well for your specific needs. We appreciate the feedback and are happy to have you with us!
I've installed this app on our second store and have been really satisfied with it. It helps customers find the right products, and the AI-generated Q&A on the product pages give customers more confidence before buying. The team has also been great with getting everything set up.
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