DIY Tax Exempt Checkout
DIY Tax Exempt Checkout for Shopify | Eniture Technology
Rating
3.9
feedback
2
chart
#5,203
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
100%
-
More than a year
0%
Reviews Summary
The DIY Tax Exempt Check-out app has received mixed reviews from users. On the positive side, merchants appreciate how the app streamlines the tax-exempt process for B2B sales, making it easier for customers to provide their tax-exempt information directly at checkout. The app integrates seamlessly with Shopify stores, offers clear instructions for customization, and is particularly useful for B2B customers looking for a hassle-free way to submit documentation. However, there are negative aspects highlighted in the reviews, such as occasional tax application at checkout despite selecting without tax, lack of responsiveness on mobile devices, and issues with the form not appearing correctly on certain browsers like Safari. Some users also mentioned difficulties in getting timely support for resolving these issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 26, 2024
Streamlined Tax-Exempt Process for B2B Sales We’ve been using the DIY Tax Exempt Check-out app, and it has significantly simplified how we handle tax-exempt transactions for our customers. The app integrates seamlessly with our Shopify store and allows customers to provide their tax-exempt information directly at checkout, eliminating the manual back-and-forth emails. The setup was straightforward, and the app provides clear instructions, making it easy to customize fields to match our needs. It’s particularly useful for our B2B customers who often require a hassle-free way to submit their documentation. Highly recommend this app to anyone looking to streamline tax-exempt purchases on their Shopify store
Thank you for your review. When the app is used for its intended purpose, it is excellent. Once again, thank you for your kind words!
June 29, 2024
UPDATE: Decreased from 5 to 2 stars App no longer works properly and has been disabled. Despite selecting without tax, tax is occasionally applied at checkout. Support is no longer interested in replying to resolve issues. UPDATE: Increased from 4 to 5 stars Request no.2 in my previous review update was implemented very swiftly and is working well. Thank you team. UPDATE: Increased from 3 to 4 stars The problems below were resolved swiftly. I am waiting for the implementation of the following feature requests which are fundamental to my business. Once enabled, this APP will be getting 5 stars 1. Having no pre-selection on the options 2. Having the "without VAT" option as a preselected default. -- Seems to be working ok on Chrome PC but the form does not have a responsive design on mobile. I have also noticed that the form can be ignored on the Safari browser on mac OS (works ok on iOS). Meaning, that customers can go through to checkout without entering the required form details. Please can somebody get in touch with me to make the form appear responsively on the mobile cart page (Debut theme used) and the debugging of the form on the Safari browser?
1. There isn't an open support ticket reporting an issue that surfaces in this review. The last support ticket received from this merchant was received on May 2 and was responded to 1-hour later. 2. The merchant is using a deprecated theme that is not supported by Shopify. The app requirements clearly state that the app requires the use of a theme using Shopify's Online Store 2.0 architecture, which this store does not. 3. The root cause of this merchant's issue is most likely related to the use of a theme architecture that Shopify has deprecated. 4. Although the merchant fails to meet the minimum requirements for the installation of the app, Eniture Technology would investigate the case and promptly provide a response if the merchant opened a support case and provide the details required to conduct an investigation.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more