DIY Tax Exempt Checkout
The reviews suggest the app is very helpful for merchants who need a simple way to manage tax-exempt or VAT-exempt B2B checkout flows. Positive feedback highlights that it integrates well with Shopify, reduces manual email back-and-forth, is straightforward to set up, and offers clear instructions and customization options for fields. Users also appreciated quick support responses when issues or feature requests were addressed, and some updates were implemented swiftly, improving the app over time. On the negative side, one reviewer reported serious reliability issues, including the app occasionally allowing tax to be applied even when tax should be removed, and at one point the app being disabled or not working properly. There were also concerns about support responsiveness, especially when bugs needed fixing. Another recurring issue was usability across devices and browsers: the form was reported as not responsive on mobile and potentially bypassable on Safari/macOS, which could let customers proceed without completing required information. Some users also wanted more control over default option behavior, such as no pre-selection or making the "without VAT" option the default.
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Streamlined Tax-Exempt Process for B2B Sales We’ve been using the DIY Tax Exempt Check-out app, and it has significantly simplified how we handle tax-exempt transactions for our customers. The app integrates seamlessly with our Shopify store and allows customers to provide their tax-exempt information directly at checkout, eliminating the manual back-and-forth emails. The setup was straightforward, and the app provides clear instructions, making it easy to customize fields to match our needs. It’s particularly useful for our B2B customers who often require a hassle-free way to submit their documentation. Highly recommend this app to anyone looking to streamline tax-exempt purchases on their Shopify store
Thank you for your review. When the app is used for its intended purpose, it is excellent. Once again, thank you for your kind words!
UPDATE: Decreased from 5 to 2 stars App no longer works properly and has been disabled. Despite selecting without tax, tax is occasionally applied at checkout. Support is no longer interested in replying to resolve issues. UPDATE: Increased from 4 to 5 stars Request no.2 in my previous review update was implemented very swiftly and is working well. Thank you team. UPDATE: Increased from 3 to 4 stars The problems below were resolved swiftly. I am waiting for the implementation of the following feature requests which are fundamental to my business. Once enabled, this APP will be getting 5 stars 1. Having no pre-selection on the options 2. Having the "without VAT" option as a preselected default. -- Seems to be working ok on Chrome PC but the form does not have a responsive design on mobile. I have also noticed that the form can be ignored on the Safari browser on mac OS (works ok on iOS). Meaning, that customers can go through to checkout without entering the required form details. Please can somebody get in touch with me to make the form appear responsively on the mobile cart page (Debut theme used) and the debugging of the form on the Safari browser?
1. There isn't an open support ticket reporting an issue that surfaces in this review. The last support ticket received from this merchant was received on May 2 and was responded to 1-hour later. 2. The merchant is using a deprecated theme that is not supported by Shopify. The app requirements clearly state that the app requires the use of a theme using Shopify's Online Store 2.0 architecture, which this store does not. 3. The root cause of this merchant's issue is most likely related to the use of a theme architecture that Shopify has deprecated. 4. Although the merchant fails to meet the minimum requirements for the installation of the app, Eniture Technology would investigate the case and promptly provide a response if the merchant opened a support case and provide the details required to conduct an investigation.
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