Tradedoubler Grow
Grow affiliate marketing app for Shopify stores
Rating
1.9
feedback
4
chart
#8,810
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a month
25%
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Less than a year
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the easy integration with Shopify and the availability of key reports to monitor traffic. The platform's affiliation with TradeDoubler, a globally-renowned company, is seen as a benefit for smaller brands looking to start an affiliate program. Additionally, the customer support is praised for being responsive and helpful. However, there are also negative aspects highlighted in the reviews. Users have reported issues with unexpected charges, including being billed after closing their accounts and not receiving promised refunds. Some users have raised concerns about the effectiveness of the affiliate program, with discrepancies in reported clicks and lack of product views. There are also complaints about difficulties in canceling accounts and potential fraudulent activities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Keine Sales, schlechter Traffic und Abo. Ich kann es definitiv nicht empfehlen.
May 20, 2024
Very good affiliate platform for starters. TradeDoubler are a globally-renowned company and I think it's a great idea to make the platform available to smaller brands. I have worked with TradeDoubler on different brands and I've always had good results. I selected the cheapest plan in order to test it out and I had over 30 affiliates joining my program, after a few hrs. The integration with Shopify was easy and straightforward. The platform includes key reports to monitor your traffic. You'll find the same affiliates that you'll find on the main TradeDoubler platform. I'm also happy with the customer support. I was contacted quickly and scheduled a call with my Account Manager. The only negative point is that when you start an affiliate program, it's restricted to 1 geo. If you want global reach, you'd have to pay for additional programs/geos. However, this is how the other major affiliate networks operate as well. I think this should be mentioned in the pricing plans though. If anyone needs help with integration to your Shopify store, pls feel free to reach out.
Dec. 19, 2023
Charged my card 10 months after I closed my account. Told me they would refund me and still nothing. Said it was a system error. Why is my credit card information stored on a closed account?
Hi, thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We would like to ensure that your issue is addressed promptly, kindly send an email to [email protected]. Rest assured, your request will be prioritized, and our dedicated support team will work diligently to find a resolution. Best regards, Grow Support Team
Dec. 10, 2023
Stay away from this app at all costs. Also, the 30-day FREE trial is a bait and switch. You will get charged for a whole month so they can 'remove your program'. I got '32k' clicks to my website...yet analytics does not show this on any of our reporting tools. Also, not ONE product had been viewed after '32k' clicks. We have a 4% CVR on ALL our marketing channels, but for some reason '32k' clicks from this service produced not even ONE view product or initiate checkout. I emailed saying to cancel and instead, I got a response to add more affiliates from their 'network'. I believe it is just a bunch of bot sites that send clicks to make you feel like you are getting something. I see after a week my account still was not canceled and had to manually do it. They claim it takes 30 days to delete links so they will CHARGE you $75 for a month of not having an active account. I will be disputing this charge and reporting the fraudulent activity to Shopify directly.
Hi, we genuinely regret that your experience hasn't met your expectations. Please be assured that the quality of our affiliate network is a priority for us, and we consistently monitor and strive to enhance it. We kindly ask you to email us at [email protected]. Your email will receive prompt attention from our support team. We understand the importance of your satisfaction, and we're committed to working towards a positive resolution. Best regards, Grow Support Team
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