Teescape: Print On Demand
Teescape: Print On Demand
Rating
4.1
feedback
71
chart
#2,717
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
8%
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Less than a year
44%
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More than a year
48%
Reviews Summary
Teescape has received a mix of positive and negative reviews from users. Positive aspects highlighted include good products, excellent customer service, fast turnaround times, and high print quality. Users appreciate the ease of use of the app and the responsiveness of the support team. However, negative feedback revolves around issues with delivery times, poor quality control leading to printing mistakes, slow order processing, and limitations on new accounts. Some users also mentioned challenges with customer service attitude and responsiveness, as well as difficulties in resolving issues with the company.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 4, 2024
I have been using Teescape service for many years. Good products and customer service. But the delivery is poor. I have refunded a lot of money to customers for this about 15%, on average for every 7 orders, 1 order lasts about 2 weeks or more. This absolutely cannot meet the policies on Amazon (VTR over 95%, OTDR 90%) or other E-commerce. So I decided to give up. I've had my offers or accounts suspended by Amazon many times because of Teescape's services. Now Amazon's policies are getting tougher and we could be permanently suspended from selling if we don't change.
Thank you for your review, and We're so sorry you were unhappy. We ship most orders in 2-4 business days, but things like misprints or garment problems can sometimes cause them to run a little longer. It does look like you've had an unusually high number of orders run too long recently. I looked at the 40 orders you've placed since July 1st. 62% shipped on-time in 4 business days or less. 25% took 5 days. 3 orders took 6-7 days, and one order was 10 days. These numbers are unusually high for us for any one seller, and I can only apologize that this happened to you. Thank you for your business.
Aug. 11, 2023
Due to a large number of fraudulent orders recently, new accounts are only allowed to process a maximum of 3 orders, or a total of $100 or less, until a review of their account is completed. ARE YOU KIDDING ME? I HAVE DONE BUSINESS ON MY OTHER SHOPIFY STORE WITH THEM, AND HAD NO ISSUES, BUT NOW SINCE I HAVE A NEW SHOPIFY STORE, THEY LIMIT TO ONLY 3 ORDERS! I'LL JUST GO WITH SOMEONE ELSE! update: TO TOP IT OFF, YOU GUYS NEVER EVER GAVE ME A REFUND FOR THE 3 ORDERS THAT I HAVE PLACED. I WILL BE FILLING A COMPLANT WITH THE BBB AND FILING A CHARGEBACK WITH MY BANK TO GET MY MONEY BACK! TO ANSWER YOUR QUESTION? HOW CAN I CANTACT YOU GUYS, WHEN YOU DON'T HAVE A PHONE NUMBER TO REACH OUT TO?
Yes, we place a limit on new customers until we personally review them, their payment methods, and check their store for no counterfeit products. This prevents us from raising prices to cover the costs of fraud. This has been our policy for a few years now. If you have another store with us, we certainly would have approved you almost immediately. You could have contacted us to ask about this, but you did not. Some people are just happier to complain and leave bad reviews rather than work together to solve problems.
Jan. 9, 2023
Tl;dr: Go with CustomCat instead. Support has been frustrating to deal with over the years. They have a superior attitude and are not very helpful. They won't admit wrongdoing, and won't do whatever is necessary to make it right. Their general attitude is "meh, we do alright most of the time so this time isn't a big deal." Good luck if you have any requests that fall outside their narrow list of pre-approved asks, you will be either ignored or responded to with snark. It's hard to leave them because the print quality is okay and my store is already configured, but CustomCat's speed and support is so much better. Note: my "time spent using the app" is inaccurate because I mostly use WooCommerce on my stores. I have used Teescape for 4+ years.
March 2, 2022
I really cant say enough about Teescape. Ive tried many POD, Teescape's pricing, ease of use and CUSTOMER SERVICE is AMAZING!!! Any time I have a question, they reply in record time. I recommend them to anyone.
Dec. 14, 2021
I don't understand why this app doesn't have a higher overall review rating. I've used just about every POD out there. In the past 2 1/2 years, thousands of orders they've fulfilled for me, and thousands of raving 5 star customer reviews, I can say with absolute confidence, that Teescape is by far the best in the industry. Sure, like every other pod out there, you'll occasionally have a printing error or defective garment. However, on the rare occasion that it happens, and I do mean rare, Teescape has always been quick to respond and quick to fix the problem! So, if you're looking for a flexible POD with a good selection that has amazing print quality, fast turnaround, excellent prices, and superior customer service, I can't recommend these guys enough! Thank you, Teescape, for all that you do! You guys are truly the best of the best!
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