Rating

4.3

feedback

21

Reviews

chart

#4,139

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    10%
  • Less than a year
    48%
  • More than a year
    43%

Reviews Summary

Teescape has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, fast shipping, good print quality, reasonable prices, and ease of use. Users appreciate the responsiveness of the customer service team, quick resolution of issues, and the overall quality of the products. On the other hand, negative feedback revolves around issues with delivery times, poor print quality in some cases, and concerns about copyright infringement. Some users have faced challenges with delayed deliveries, subpar print quality leading to reprints, and issues related to copyright claims affecting their orders.

Highlights

Excellent customer service, fast shipping, good print quality, reasonable prices, ease of use
Issues with delivery times, poor print quality, concerns about copyright infringement
Responsive customer service, quick issue resolution, challenges with delayed deliveries
Overall quality of products, subpar print quality leading to reprints, copyright claims affecting orders
Positive feedback on customer service, fast shipping, ease of use, challenges with print quality and copyright issues

Rating Breakdown

  • 5
    81% (17 ratings)
  • 4
    0% (0 ratings)
  • 3
    5% (1 ratings)
  • 2
    10% (2 ratings)
  • 1
    5% (1 ratings)

Reviews with Text

  • 100% (21)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Oct. 4, 2024

I have been using Teescape service for many years. Good products and customer service. But the delivery is poor. I have refunded a lot of money to customers for this about 15%, on average for every 7 orders, 1 order lasts about 2 weeks or more. This absolutely cannot meet the policies on Amazon (VTR over 95%, OTDR 90%) or other E-commerce. So I decided to give up. I've had my offers or accounts suspended by Amazon many times because of Teescape's services. Now Amazon's policies are getting tougher and we could be permanently suspended from selling if we don't change.

Using app

Over 5 years

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review, and We're so sorry you were unhappy. We ship most orders in 2-4 business days, but things like misprints or garment problems can sometimes cause them to run a little longer. It does look like you've had an unusually high number of orders run too long recently. I looked at the 40 orders you've placed since July 1st. 62% shipped on-time in 4 business days or less. 25% took 5 days. 3 orders took 6-7 days, and one order was 10 days. These numbers are unusually high for us for any one seller, and I can only apologize that this happened to you. Thank you for your business.

5 / 5 Share

March 2, 2022

I really cant say enough about Teescape. Ive tried many POD, Teescape's pricing, ease of use and CUSTOMER SERVICE is AMAZING!!! Any time I have a question, they reply in record time. I recommend them to anyone.

Using app

About 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 14, 2021

I don't understand why this app doesn't have a higher overall review rating. I've used just about every POD out there. In the past 2 1/2 years, thousands of orders they've fulfilled for me, and thousands of raving 5 star customer reviews, I can say with absolute confidence, that Teescape is by far the best in the industry. Sure, like every other pod out there, you'll occasionally have a printing error or defective garment. However, on the rare occasion that it happens, and I do mean rare, Teescape has always been quick to respond and quick to fix the problem! So, if you're looking for a flexible POD with a good selection that has amazing print quality, fast turnaround, excellent prices, and superior customer service, I can't recommend these guys enough! Thank you, Teescape, for all that you do! You guys are truly the best of the best!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2020

Customer service is very responsive and helpful while setting up my online store. I highly recommend them and always read the reviews of other apps because that is how I chose Teescape.

Using app

9 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Aug. 9, 2021

Since They got nailed for Copyright Infringement they have really gone down hill. Two things at play here: Print Quality and Copyright Infringement. Print Quality: Print quality is hit or miss. I can provide the photos and email chain, but simply put they did not stand behind their work. I have to have 40+ shirts reprinted at my cost from another shop because they felt the quality was good enough. 40+ shirts had fibers/pilling that was clearly visible. Two identical shirt side by side and the quality looks totally different. Okay some may say it was one time mistake. Well its not okay because it cause me over $400 to correct and second it one of three (3) different orders that had poor quality prints. OH! Make sure to read their rules too! If they make a mistake an go to fix it they may use a similar garment as opposed to the exact product you ordered. That happened to me too. 40 shirt order that had four (4) noticeably bad prints they corrected but sent then a different color shirt so we have 36 of one color and then these four that are different. Copyright Infringement: I understand protecting yourself from further violations but they simply claim an infraction on anything they think may be in violation as opposed to "knowing" which is safe, but VERY poor customer service wise. For example a customer orders three items and one item they feel is a violation will put the whole order in limbo and they do nothing with it. Well nothing aside form charging you $2 for canceling the order. Their work around is that you the vendor will need to email them and make your case. If you utilize fan art of any kind just stay away from them and you will be much happier for it.

Using app

Almost 3 years

Total reviews

1

Average rating

2.0

All reviews

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