TenChaty: AI Chatbot+Live Chat for Shopify

TenChaty: AI Chatbot+Live Chat

AI Chatbot & Live Chat by Tencent Cloud — 24/7...
Rating
5.0
Feedback
4
Reviews
Chart
#5,643
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for TenChaty are overwhelmingly positive, with users praising its multilingual capabilities and automatic handling of queries in different languages. Users appreciate the convenience and ease of use, highlighting the simple setup process and comprehensive, well-designed features. The AI's intelligent and accurate responses to customer questions have helped save time and effort in managing customer support. Additionally, users have had positive experiences with the support team, gaining full access to the free long-term beta with all features unlocked. The app is noted for running smoothly and providing natural-sounding AI replies, impressing users with its stability even as a beta product.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 75%
Less than a year 25%
More than a year 0%
All reviews
5 / 5 Share
Aug. 27, 2026

We’ve found the app helpful for answering customer questions outside our team’s working hours. It gives customers another way to get basic information quickly.

Store Using app Total reviews Average rating
KINGROON 3D 15 days 4 4.0
5 / 5 Share
July 29, 2026

My store gets traffic from multiple countries and TenChaty handles English, French, and German queries automatically. No more manual translations. I messaged their support team and got full access to the free long-term beta — every feature unlocked, no time limit. The app runs smoothly and the AI replies sound natural. Impressed with the stability for a beta product.

Store Using app Total reviews Average rating
AimHave 24 days 2 3.0
5 / 5 Share
July 29, 2026

As a solo store owner, I cannot be online 24/7. TenChaty covers off-hours and handles the repetitive questions — order status, sizing, returns. The handoff to live chat is seamless with full context. I got the free beta by contacting support. For a product still in beta, the feature set is comprehensive and the performance is rock-solid. Saves me hours every week.

Store Using app Total reviews Average rating
lumiyear About 1 month 1 5.0
5 / 5 Share
July 29, 2026

This app is very convenient and easy to use. The setup process is simple, while the features are comprehensive and well designed. The AI provides intelligent and accurate answers to customer questions, and we can review customer conversations at any time. It has helped us save a great deal of time and effort in managing customer support. Highly recommended!

Store Using app Total reviews Average rating
4MYTU 13 days 2 5.0

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.