RT: Terms and Conditions Box

Hello, I think you have misunderstood. I have checked your store, you uninstalled our app. But, when I clicked on the checkout button, there still has the "You must agree with the terms and conditions of sales to check out." message. I think this problem caused by other apps/ theme features. Hope this helps! *****UPDATE***** Hello, Again, we would like to reiterate that we don't have any personal feelings in this, no emotion-based at all. Our answer is what really happened in your store, technically. First, it's so obvious that you uninstalled the app, and if your issue is still here, how could it be from the app? All the app's scripts are externally loaded and when you uninstall, they are all removed completely. Second, is it worth the 2* rating, just for only 2 hours waiting for support for a free app like this? And now 1* rating just for explaining the cause??? Please keep in mind that supporting does not mean we have to fix all the irrelevant issues. Again, we could say for sure that this problem caused by other apps/ theme features. Thank you. ***** UPDATE 2 ***** Hi there, Kindly let me take a deep dive, according to what I've discovered, again. When installing the Terms and Conditions Checkbox (TCC) app, by using the API of Shopify, only one javascript file "legal.v3.min.js" is added into the store but no other changes. All of the processors of TCC are in here. And when uninstalling the TCC, this file is also removed. That being said, if there was a scenario in which the TCC is buggy or incompatible, uninstalling would have also removed it completely, just like it has never existed in the store. After checking the store, a noticeable code block was found at the very bottom of the "Assets > theme.js" file, where I 100% believe that the issue comes. Please check the screenshot https://www.screencast.com/t/nhOla6iLPzS I would like to emphasize that this code block is in theme.js, which originally belongs to the template itself, and the TCC has never touched this. Rather, our TCC app cannot touch this. If you say that this code has just appeared recently, or something like this, it must come from another source, like an authorization human manipulating or other apps... My team has never been given admin or staff access into the store, so this cannot be us. If you want to test my arguments above, you can try to delete the code block in your theme.js file, save it. After that, install our TCC app again, then reload the theme.js file again to see if the code block is added, or if the js file is changed. If you see the changes, that means the TCC touches your theme.js, and I was WRONG! But I can say for sure this never happens. Otherwise, if I was NOT WRONG, you have to find the source (some app or some human... I have no idea) that altered your source code and have the issue fixed. You have to do it yourself because my team didn't cause it. In case you get any clue proving that the TCC made it, personally I will apologize and take down my TCC app immediately. I am writing this as a team experiencing with Shopify for almost 10 years. And if you were WRONG, you owe me apologies. Thank you.

Hi Watch Rapport, We are feeling terribly sorry for your case. Because we have not received any email from you, we didn't have a chance to check the issue. But there's one thing I can firmly say, when you uninstall our app, its scripts will be removed from your store completely. Nothing like a bad script left would ever happen in your store. It seems likely that your bad script came from another app. I hope this makes sense.

Thank you for sharing with us your feeling and we are so sorry for your case. When you install the Terms and Conditions Checkbox in Cart app, we add a script to your store. Shopify is very careful to not allow script tags added by apps to affect page load times and ensures that your store is fully functional before allowing any extra code to run. So, our script code will be added after your store loaded. That reason caused a delay. Hope you understand! If you want to prevent the Checkout button clicked event until this app loaded, please help us submit a ticket to https://roartheme.ticksy.com/submit/#100010257, our support team will give you a tip to do it :)