Tern Trade‑in

March 19, 2026

Unmatched support, expertise and enthusiasm from the start. Kate & Ben at Tern have been nothing but outstanding since the day we first had our introduction call with them. In a matter of months we have worked together to scope, develop and launch a truly custom take-back and resale programme with exemplary communication, support and expertise from Tern along the way. In short, if you are looking for a software partner to help you further the circular economy / sustainability credentials of your brand's Shopify store - the team at Tern come with a plethora of knowledge, expertise and open-ness to adapt their (already fantastic) platform to suit you brand - highly recommend.

Feb. 22, 2026

Implementing Tern has been a pivotal step in our transition to a circular business model. As a furniture company committed to designing for longevity, repair, renewal and resale, we needed a seamless way to operationalise our trade-in program — not just talk about circularity, but embed it into our everyday systems. Tern has enabled us to offer customers a simple, transparent pathway to trade in their pre-loved furniture in exchange for credit, making it easier for products to remain in circulation. The result has been a win across the board: customers can responsibly move on pieces they no longer need, new customers can access our premium products at a more accessible price point, and together we’re keeping high-quality furniture out of landfill. The app has been intuitive to implement, commercially viable, and aligned with our long-term sustainability strategy. It’s not just a feature — it’s become a core part of how we support repair, renewal and resale at scale. We see Tern as an essential infrastructure layer in building a circular economy for furniture.

Feb. 12, 2026

We’ve had an outstanding experience working with Tern Trade-In. From day one, their team has been incredibly proactive in supporting the integration and rollout of the Trade-In tool as part of our website experience. They didn’t just provide a product—they actively partnered with us to ensure a smooth, thoughtful implementation that aligned with our goals. Communication has been timely, clear, and thorough throughout the entire process. The team is highly attentive, responsive to questions, and constructive in their feedback. They’ve also been collaborative and forward-thinking when it comes to roadmap development, always open to ideas and focused on continuous improvement. What truly sets Tern apart is that they operate as more than just a vendor—they are a genuine partner to our company. Their commitment, professionalism, and strategic mindset have made a meaningful impact on our business. We highly recommend Tern Trade-In to any organization looking for a reliable, engaged, and solutions-driven partner.

July 31, 2025

At Fashion Eyewear, Tern has been a highly valuable addition to our tech stack. The setup was simple and seamless, and the Tern team provided outstanding support throughout the process. Their guidance helped us launch a best-in-class trade-in offering that resonates with our customers. Since implementing Tern, we’ve seen steady growth in our preloved product segment and a notable increase in our repeat customer rate. I highly recommend Tern to any business looking to strengthen customer relationships and tap into the circular economy

July 24, 2025

Brilliant app, has made trading in super easy. Has been brilliant for customer retention and engagement and we have won several awards for our circularity initiative, all supprted by Tern Eco systems

July 23, 2025

The platform is simple to set up, the interface is clear and easy to use, and the support we've had from the Tern In team has been excellent. It fits into the Palava ideals, giving our customers a chance to shop more consciously and the option to promote a circular cycle.

April 9, 2025

At Baukjen, we've seen a remarkable transformation in our preloved program thanks to the Tern Trade-in App. It's made trading-in preloved items so much easier for our customers, leading to a surge in participation – matching three months' worth of trade-ins in just three weeks! Our customer service team loves the app's visibility and user-friendliness, making management much more efficient. We've truly enjoyed working with the team at Tern and would highly recommend them for any business wanting to boost their circularity efforts.

May 2, 2023

I am so proud of what we have been able to achieve working with Tern. Using their app has enabled us to automate and scale our PO.P Second Hand programme and deliver a market leading proposition for our customers.

Feb. 22, 2022

This is a really great way to help our community get involved with our upcycling schemes and reworked collections! Easy to use, great design to fit with our look and will help our brand take zero waste to the next level!