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Reviews Summary
eChat provides multiple channel integration, intelligent chatbot, ticketing system, and more to facilitate direct communication with customers and offer intuitive and smart support for businesses. Customers can chat directly on the website, enabling them to easily get help at their convenience. The app utilizes chatbots and integrations to empower customers to do more on their own, with customer service staff intervening only when necessary. It also leverages customer data to create personalized interactive dialogues tailored to their needs.
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