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Reviews Summary
The echat Shopify App provides multiple channel integrations, intelligent chatbots, ticketing system, and more to enhance customer support for businesses. It allows direct communication with customers on the website, enabling them to easily seek help at their convenience. The app utilizes chatbots and integrations to empower customers to accomplish tasks on their own, with customer service stepping in only when necessary. It also leverages customer data to create personalized interactive dialogues tailored to their needs.
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