Qualify X Survey
Qualify X Survey is a Shopify App that allows merchants to run post-purchase surveys on Thank you and Order status pages, with the ability to export results to Sheets or CSV. The app provides features like multiple question types, rules, priority, scheduling, translations, and frequency control per order or per customer. Merchants can review results within the app, write responses to order metafields, and optionally export them to Google Sheets.
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First time using a survey app for our store and Qualify X felt sized right for us. We only do about 200 orders a month so Starter is plenty. What sold me was the rules system — I only show the survey on first-time orders and skip anyone who already filled one out, so we don't annoy repeat buyers. The frequency control is exactly what I wanted. Reports give me what I need (NPS-style summary + open-ended responses), and I can export per survey if I want to dig deeper. Easy onboarding, no headaches, would recommend.
Switched here from a free Thank-you-page survey app that kept losing responses when customers paid with Shop Pay. Qualify X actually captures every order — I verified by spot-checking against our Shopify orders for a week and the numbers matched 1:1. The Online Store block is the bit I didn't expect to use, but turning it on for our /thank-you-extra page added another ~15% response volume. The Polaris UI feels like a native Shopify app, which I appreciate. Trial was enough time to be sure it was right for us.
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