Qualify X Survey
Qualify X is highly praised by users for its rules system that allows for customization, frequency control, and accurate order capture. Users appreciate the NPS-style summary reports and the ability to export data for further analysis. The app's easy onboarding process and seamless integration with Shopify's UI are highlighted as positive aspects. Some users switched to Qualify X from other apps due to its reliability in capturing every order and avoiding data loss. The trial period was sufficient for users to determine the app's suitability for their needs.
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First time using a survey app for our store and Qualify X felt sized right for us. We only do about 200 orders a month so Starter is plenty. What sold me was the rules system — I only show the survey on first-time orders and skip anyone who already filled one out, so we don't annoy repeat buyers. The frequency control is exactly what I wanted. Reports give me what I need (NPS-style summary + open-ended responses), and I can export per survey if I want to dig deeper. Easy onboarding, no headaches, would recommend.
Switched here from a free Thank-you-page survey app that kept losing responses when customers paid with Shop Pay. Qualify X actually captures every order — I verified by spot-checking against our Shopify orders for a week and the numbers matched 1:1. The Online Store block is the bit I didn't expect to use, but turning it on for our /thank-you-extra page added another ~15% response volume. The Polaris UI feels like a native Shopify app, which I appreciate. Trial was enough time to be sure it was right for us.
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