The Courier Guy Locker
The reviews are overwhelmingly negative, with most merchants reporting that the app is unreliable, outdated, and frustrating to use. A few users did get it working and described the locker shipping flow as effective once configured, with useful features like OTP verification, locker selection, automatic order notes, shipment creation from Shopify, and label/waybill printing. However, even the positive review emphasized that setup is difficult and documentation could be much better. The main complaints center on broken or unstable functionality after Shopify updates, settings that reset or change unexpectedly, and locker selections not saving correctly. Several reviewers said the app stopped working entirely, caused lost sales, or required repeated manual intervention such as re-entering API keys or contacting customers to confirm locker details. Support is another major pain point: merchants repeatedly mention slow or absent responses, outdated guides, and poor documentation, which makes installation and troubleshooting especially difficult. Overall, the app appears capable in theory but is undermined by poor reliability, weak support, and a cumbersome setup experience.
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Why does this app keep changing settings. 1. I remove it from international shipping and same day it is back where I removed it. 2. Customers select a locker but it all ends up being Rivonia. 3. Even my collection locker is stuck on Rivonia. 4. Then it works and then it is gone so customers does not have the option so I loose sales. This app used to work but now it just causes frustration, totally useless. One star is being generous for all the frustration it causes.
Extremely user unfriendly. Nowhere is information on how to actually get The Courier Guy to show up on Shopify after installing it (on the basic plan).
The app is a little difficult to set up and configure initially, but once I got everything configured correctly, it worked really well. The customer selects the Locker shipping option during checkout and completes payment. On the next page, they are prompted to enter their locker details. The Courier Guy sends an OTP via email, and after entering the OTP, the customer can select their preferred destination locker. The selected locker information is then automatically added as a note to the Shopify order. To create the shipment, you open the order in Shopify, click “More Actions” and select “TCG Locker Create Shipment”. The destination locker is automatically populated using the locker the customer selected. You then choose the locker size and continue. The locker booking is created and the tracking number is automatically added to the Shopify order. Once the shipment has been created, you can also print the waybill and labels directly from the “More Actions” menu. The initial setup could definitely be easier and better documented, but once configured correctly, the whole process works really well and makes Locker shipping quite seamless.
Really outdated and no support, tried to email [email protected] with no response from any of their technical team, and the app keeps bugging out with each update Shopify does and you then risk out on losing sales, so this is rather disappointing us none of my customers can use the PUDO Locker functionality to choose their own preferred locker. Please update the app and update the guide as most of it is already outdated and no longer supported within Shopify.
The settings keep going out and losing out on sales because the integration with the store is not working properly. I have to reach out to customers to confirm locker locations and have to set up API key over and over. I'm not sure if it was an update, but its not working right. Also i dont think the guide for integration is updated.
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