Detective FAQ Chat & Helpdesk
Reduce customer support with FAQ's and a Helpdesk widget.
Rating
4.8
feedback
37
chart
#9,472
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
16%
-
Less than a year
59%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising its ease of use, customer support, and helpful features like the FAQ section. Many users found the app to be user-friendly and appreciated the quick setup process. The customer support was highlighted as exceptional, with users mentioning fast responses and helpful assistance. The FAQ widget was particularly praised for its convenience and ability to improve customer experience. However, there were a few negative reviews mentioning issues such as data loss and difficulties with mobile usability. Some users experienced data deletion and reset to default settings, while others found the app challenging to use on Android mobile devices.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 7, 2021
I use this app and I like it but it is not usable from Android mobile users. Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...
June 21, 2021
wasnt too difficult to set up. it deleted all my questions and reset it to defaults after it didnt work randomly on the website for about 6 hours
June 20, 2021
Really great app, very simple to use and excellent customer support even for the free package! Would recommend
May 26, 2021
Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.
May 26, 2021
The developer/founder was incredible in responding to my many tweaking of the widget on how it shows on mobile devices, love all the features and I am confident this app will help with my conversion. I have not launch yet but feel good about the possibilities with the assistance of this app to make the user experience on my store seamless
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