Detective FAQ Chat & Helpdesk
The reviews for this Shopify app are overwhelmingly positive, with users praising its sleek design, ease of use, and comprehensive features. Many users appreciate the free service pack that addresses most e-commerce needs and the exceptional customer support provided by the team. The app is commended for improving conversion rates, customer experience, and saving time by streamlining FAQ management. Users also highlight the responsiveness of the support team and the app's convenience in creating FAQ pages. However, there are some concerns raised about usability issues on Android mobile devices, specifically related to the floating widget's tracking and contact features. Some users also mention the need for more specific product-based FAQ capabilities.
Review RSS feed
I use this app and I like it but it is not usable from Android mobile users. Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...
Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.
We've tried several FAQ apps, but really like this one a lot. The UX is really nice and the features and price point fit well. Most importantly, their support is exceptional - personal, thorough and fast. Recommended!
Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.
This app will really improve your conversion rate and customer experience. great support as well. Thank you!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.