Print Your Places review for Theme Scientist A/B Testing
June 5, 2023
Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.
Hello Print Your Places, We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward. We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly. When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process, we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found. Please feel free to contact us directly via email/chat. We're here to assist you every step of the way. Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.
