The House of Snob review for Thinkific ‑ Online Courses
April 24, 2020
Although I really love thinkific and would like to recommend this product, I'm having hard time because of the lack of customer service. Days to get a response, then another 24hrs to get a second one (And still no solution) is just not up to par for this late in the ecommerce game. Thinkific is a great platform if you don't run into problems, and in all honestly there aren't many. But come on guys! Days to get answers is not acceptable. Its 2020... Update: It has now been 9 days and still no fix. I realize Covid has caused caused strain on your customer support... while recording record profits. That aside, Im still paying monthly for software that does not work as advertised!
Hi there! Thanks for your feedback. With many educators moving online rapidly due to the global pandemic, we’re currently experiencing an influx of questions. As always, we’re here for you and we are doing everything we can to get back to you quickly (including adding more team members to help). You may experience slower response times than normal in the short term as we work to respond to the increased demand. For immediate support check out our: Help Center: support.thinkific.com Training Site: training.thinkific.com Facebook Community: facebook.com/groups/Thinkific Please note that we do have Thinkific Experts inside our Facebook Community that are highly vetted by our team, and have been helping countless course creators use Thinkific. Thank you so much for your patience during this time — we’re all in this together! April 24th Update: Hey there! I have spoken to our Support team and can see that you have been working closely with them to try and get this resolved. Our Senior Manager of Strategic Partnerships, Naomi, also reached out to you on April 17th—we would be keen to speak with you so that we can help get this issue resolved and look at reimbursing you. Thanks. 🙂
