Jazzduetshop review for Thinkific ‑ Online Courses
Oct. 21, 2021
I have a Youtube educational channel of 225k subs. (jazzduets) and have worked hard to build a solid positive trustworthy reputation. Thinkific has hurt this reputation with my VIP customers. Let me explain. This is lamentable to say but my nightmares started when I started selling my online courses on shopify with the Thinkific integration. The integration does work not seamlessly. Customers do not get the automatic emails, so they get infuriated at paying $300 dollars for the course but cannot access it immediately, so I have to enroll many manually! As well, when I add a new course, sometimes it appears in the shopify backend and other times it does not! The support at Thinkific has been the worse that I have experienced in 4 years of e commerce. I have sent the support many emails, and still have not had my problem solved. They are very slow in getting back. I was asked for access to my store a few weeks ago and can see that they have still yet to log in. It seems there is a programming error that they are unable or unwilling to address. I cannot therefore recommend shopify with Thinkific. ------------------------ My response to your october 21 response---- FIRST, I cannot see how your team could have addressed and resolved my problem as you contest. You asked for permission to access my store, which I agreed to, but I can see that you have still have never logged in , even after my complaint. SECOND I have wasted many hours trying to work this out (8 months so far!!!) I have upset clients and a damaged reputation. THIRD - I am now looking for a better platform with an integration that works and with a support that does not pass me from person to person as you have done, wasting my time further.
Hi there, I am sorry to hear that your experience hasn’t been seamless—that is our number one goal and we want to make this right as soon as possible. First off, we want to ensure that you receive a refund for the last two months on the Thinkific Pro plan. Please email me at [email protected] or simply reply to the last message you received from our support team so that we can make this happen. Second, our team continued to investigate the issues you addressed and we're able to resolve them fully. Please check your inbox for a reply from our team with a full set of instructions. We would sincerely appreciate the chance to resolve this as efficiently and quickly as possible by jumping on a call with you, too. With this solution, your Shopify store and Thinkific course business will be seamlessly connected, so we want to make sure we can help you! We absolutely want you to be able to leverage this integration to help grow your business faster and apologize for the experience you’ve had so far. We look forward to helping you out to make sure you’re 100% set up for success! Talk soon, Miranda
