Salti review for Thinkific ‑ Online Courses
Oct. 24, 2021
While it's a decent platform to host a course and has good capabilities, the customer service is appalling. Replies are condescending, they don't provide reasonable solutions to my issues (in one case, telling me to delete the app in order to stop being charged - without providing the correct instructions to downgrade to the free version). I've since been charged when I shouldn't have been (I had to upgrade to a basic plan to enrol students as it didn't integrate seamlessly with shopify). I had heard great things about it, however their customer service needs improving immensely.
Hi there! First off, thank you for sharing your honest feedback around the Thinkific platform, but I am very sorry to hear about your experience so far with resolving your issues. I've expedited your recent support tickets that came in over the weekend with our team to our product & lead support teams for them to review, and ensure you get the help you need ASAP. You will be hearing from us soon! Thank you, Miranda
