ThisNew Product Personalizer
Print on demand fulfilment & worldwide dropshipping provider.
Rating
1.6
feedback
9
chart
#3,762
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
44%
-
More than a year
22%
Reviews Summary
The reviews for ThisNew.com are quite polarized, with some customers expressing extreme dissatisfaction with the slow shipping, poor customer service, and delays in order processing. Complaints include orders taking over 20 days to arrive, unresponsive customer service, and difficulties in getting refunds. On the other hand, positive reviews highlight the app's easy setup, intuitive interface, and good product options for print-on-demand services. Customers appreciate the seamless integration with Shopify and the quality of the products offered by ThisNew.com.
Highlights
Review RSS Feed
All reviews
Nov. 17, 2025
Mentally backward customer service, I’ve been trying for over a year just to change my email with no success. The shipping is very slow; it says it will arrive within 15 days but it takes more than 20 days. Despite the app’s nice interface, the service is garbage.
June 18, 2025
Not good. VERY slow to get product through production and consistently overdue on shipping. Customer service is awful, takes days to get back to you if at all and never of any help. I still have an order that is "stuck" in customs after 2 months and I have asked for a refund and they just tell me logistics is working on it. Stay far away from this company!
Oct. 27, 2024
Terrible Experience I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable! My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business. Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again! Please let us know how you’d like to proceed, and thank you for your understanding and patience.
March 10, 2024
Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.
April 21, 2023
Thisnew is easy to set up and it has an intuitive interface, making it perfect for both beginners and experienced sellers.
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