Ticket Flow ‑ clients support
TicketFlow is a Shopify App that centralizes support tickets and order context, providing a simple ticketing system for customer support. Customers can open tickets from the storefront support page, attach files, and follow conversations. Merchants can create tickets in the admin, reply with attachments, update ticket status, and manage tickets in bulk. Additionally, internal-only tickets can be created that are not visible to customers.
Review RSS feed
TicketFlow made our support much easier to manage. Everything is clear, organized and linked to the right order.it saves our team a lot of time and helps avoid missed messages or duplicate replies
Very useful app for any Shopify store that wants to improve customer support. Being able to connect each support request directly to an order is a major advantage. We can quickly understand the customer's situation without searching manually through Shopify, emails, or internal messages. The ticket history is also very clear, especially when several people work on support. Everyone stays aligned, customers receive better answers, and issues are easier to resolve properly.
TicketFlow completely changed the way we manage customer support. Before, we were receiving a huge number of emails every day and it was very easy to lose track of conversations, previous replies, and what had already been done. Now, everything is clear and organized in one place. The whole team can see the ticket history, what a colleague already replied, what actions were taken, and whether the issue has been resolved. It has made our support much more professional and efficient.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.