Ticket Flow ‑ Better support
TicketFlow is a Shopify App that centralizes support tickets and order context, allowing merchants to manage requests and reply with their team. Customers can open support tickets from the storefront support page, attach files, and follow conversations. Merchants can create tickets in the admin, reply with attachments, update ticket status, and manage tickets in bulk. Additionally, TicketFlow offers the functionality to create internal-only tickets.
Review RSS feed
Great app to centralize client support and keep track of everything without flooding our email box
This app really helped me manage tickets on my store, I recommend it.
Before using it, our inbox was overloaded and it was difficult to know which requests had already been answered, which ones were still pending, or what another team member had already done. Now everything is centralized and structured. The workflow is simple, the ticket statuses are clear, and all the Ai response feature saves time on repetitive requests. It is a great tool for keeping customer support organized as a business grows.
We've had a great experience with TicketFlow. It's simple to use, keeps our support tickets well organized, and helps our team respond to customers much faster. Great tool!
TicketFlow has made our customer support much more organized. Everything is in one place, making it easy to track conversations and collaborate with the team. Highly recommended!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.