DBC Baby Bedding Co review for tinyAlbert: AI Email Marketing

5 / 5

Jan. 15, 2024

Came back now a year later to try the app again from when it was released. Much better emails, actual customer service to assist! Love the scheduling. Love the AI system to prebuild.

Using app

5 days

Total reviews

15

Average rating

3.4

Developer Reply

Hi DBC Baby Bedding Co, We're very sorry that tinyEinstein would not load for you and that customer support was unreachable. It is disappointing to hear this as we pride ourselves on prompt and fantastic customer support. Our team is aware of the login issue impacting some users and working hard to fix this issue as soon as possible. Because we were unable to create your account, we were also unable to collect your contact information allowing support to follow up with you. You have rightfully identified a gap in our support process. We have now added 'email address' as a required field while starting a chat, so if registration fails or a nonuser submits an inquiry, we can respond to the email provided. We appreciate you identifying this issue for us. As a result, our CEO sought out your contact information online and has reached out to your business to apologize for your experience. If you or anyone is experiencing product issues, you can reach us via the chat or by: Email: [email protected] Phone: +1 (866) 488-3370 Hours: Monday to Friday from 10 am EST to 8 pm EST We apologize for your frustrations as we go through the kinks of launching this app & appreciate your feedback! The tinyEinstein Team

tinyAlbert: AI Email Marketing for Shopify
tinyAlbert: AI Email Marketing
4.5 star
78 reviews

Automated Emails, Holiday Calendar with Recurring Campaigns

Developer
Shopify App Store