DBC Baby Bedding Co review for tinyAlbert: GPT Marketing
Feb. 17, 2023
Absolutely won't load, just spins saying wait to load. Have waited 3 days, have sent many messages and no one response. This isn't a real app. And pretty sure, the 5 star reviews on here are bogus.
Hi DBC Baby Bedding Co, We're very sorry that tinyEinstein would not load for you and that customer support was unreachable. It is disappointing to hear this as we pride ourselves on prompt and fantastic customer support. Our team is aware of the login issue impacting some users and working hard to fix this issue as soon as possible. Because we were unable to create your account, we were also unable to collect your contact information allowing support to follow up with you. You have rightfully identified a gap in our support process. We have now added 'email address' as a required field while starting a chat, so if registration fails or a nonuser submits an inquiry, we can respond to the email provided. We appreciate you identifying this issue for us. As a result, our CEO sought out your contact information online and has reached out to your business to apologize for your experience. If you or anyone is experiencing product issues, you can reach us via the chat or by: Email: [email protected] Phone: +1 (866) 488-3370 Hours: Monday to Friday from 10 am EST to 8 pm EST We apologize for your frustrations as we go through the kinks of launching this app & appreciate your feedback! The tinyEinstein Team
