Tip Cup
Add a tip, donation, or upsell option to your store
Rating
2.4
feedback
17
chart
#4,637
All reviews
Rating Breakdown
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April 15, 2024
This is an outdated app listing, which shows an older version of the app. The current app looks nothing like what the screenshots show. There is no theme snippet used to install the app, as suggested by the screenshots. We are using a Shopify vintage theme, and they do not provide any support. When I reached out to the support email, the responses were very basic and not helpful in getting the app to work for us. We ended up uninstalling the app because they stated "Unfortunately, your current theme isn't compatible with our app".
Sept. 4, 2023
i uninstalled your app and you all are still charging me. i never installed this app in the first place and they had been charging me over a year and will not do anything about it. they dont even have a customer service you can contact. i am about to take legal action. this is not okay and not good business
Hi there, We sincerely apologize for the challenges you've faced with our app's billing. We have already reached out to you directly regarding your concerns and would like to provide additional clarity on the situation. Our customer service team has been responsive since the beginning, and we've diligently replied to every message you've sent our way. We value your feedback and are committed to addressing your concerns promptly. We understand your frustration regarding the app charges, and we'd like to clarify a few important points, as we had mentioned earlier via the support ticket you had created: App Installation: Installing an app on Shopify is solely the responsibility of the store owner. It is not impossible for an app to be installed without your knowledge and consent. We do not have the capability to install our app on a store. You, as a store owner, install the app and approve app charges. Refund Policy: Our refund policy typically covers the last month's payment for users who wish to cancel their subscriptions. However, we understand your unique situation, and in an effort to demonstrate goodwill, we have decided to refund you for the last 3 months of app charges. Timely Responses: We value your time, and we want to highlight that you reached out to our customer support on August 23, 2023. On the very same day, our customer support team responded to your inquiry. Refund Issued: To address your concerns promptly, we processed a refund for the charges related to the last 3 months of app usage, dating back to June 23rd, 2023. We genuinely apologize for any confusion or inconvenience you've experienced during this process. Your satisfaction is important to us, and we're committed to ensuring that this issue is resolved to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to us directly through chat or email. Best regards, Customer Support Team - Tip Cup App
Feb. 24, 2022
This gets a full 5 stars just from the support from the Tip Jar team alone. Joe is outstanding and got it working with our very finicky situation, leading to a bunch of happy artists and easier accounting on my end. He was extremely patient and revisited our site several times as various things broke. Tip Jar itself is easy to install and use, and our vendors really like it. Do not be afraid to reach out and ask the developers questions, because they will bend over backwards to help and make this work for your site.
Thank you! Happy to make that customization for you, we're here to support our community :)
Oct. 26, 2021
Joe and the entire team are so helpful and responsive. The app is working really well for us and we love how customizable the button/price selection can be at check-out.
Great to hear this, thank you for sharing!
Aug. 10, 2021
Absolutely perfect for allowing me to add dollar amount tips on my store! It allowed me to do exactly what I was looking for. Joe and his engineering team did a fantastic job with helping me to customize the location of the button on my cart page (at no extra charge). Amazing customer service from amazing people!
Awesome thanks for sharing! We are happy to help with the customizations and wish you the best in gaining lots of tips! 🙂
March 2, 2021
App functions very well. Great features and overall great experience. Customer service is also excellent.
Wow such great compliments thank you so much! Wishing you lots of tips!
March 2, 2021
This is a superb app and when I couldn't change something the engineers fixed it for me immediately. The team running it is very efficient and knows their business. Highly recommend it. speedbootr are the guys who fixed it. defo use them!
Thanks for sharing your experience, we love helping your biz!
Jan. 1, 2021
Excellent app, simple, easy and clear to use. We use it as a quick donation before checkout, it works perfectly. The customer support is amazing, not only helped us resolved the conflict with other apps, but went above and beyond by providing multiple solution options and advices for the best practice of overwrite the theme code. Highly recommend this app and the support service, Thanks, Steven Hao
Using app
Over 2 years
Total reviews
1
Average rating
5.0
What a way to start the new year, thanks for the glowing review we appreciate that! Hoping you have a great year and get lots of donations :)
Nov. 9, 2020
This is exactly what I was looking for. Many of my products are free and this is the perfect thing to allow people to leave tips without it being overbearing for people. I had a small problem installing it and the support team got back to me in a few hours even though I was still in the free trial period. Had me up and running really quickly! I'm now a few days in and the first month has already paid for itself.
Love it that the app has already paid for itself within a few days, awesome! Thanks for sharing :)
Oct. 24, 2020
Simple & perfect little app that adds a non-invasive button on the cart page for adding tips. Exactly what I needed for my art-based shop.
Nice that's what we were going for: simple and perfect :) Thank you so much for sharing your review!
Sept. 1, 2020
A great app that lets customers add tips even when they check out with shop pay (which most other tip options don't do!). The individual support and customization was very impressive. I highly recommend!
Thanks for the recommendation + sharing the tip about Shop Pay. That's great! :)
May 18, 2020
I found this app on the forums and got in as it launched. The support was awesome - they installed it within a few minutes and I helped them with an issue and it worked flawlessly after that. $15 tip on the first purchase!
Thanks for sharing, we're all about that rockstar support ✊
May 15, 2020
We just installed the app (with some GREAT support from the developer) for our Bentonville, Arkansas based permanent makeup business (salon) last night, and within MINUTES we had paid for the first month's fees. Really, really happy with the clean integration and intuitive functionality. Can't say enough good about the support we received from the developer. Highly recommend!
Amazing! Gotta love a quick and easy +ROI ✊
May 14, 2020
I signed up for the Free Trial and immediately received a customer support email asking if I'd like them to handle installation in my Edit Code section. Not being a programmer, I granted them access through my Shopify Admin section and the app was installed in literally 2 minutes. I was able to customize how the button looked, the tip amounts, and how the tip process acted. Tip Jar is already a killer addition to my site, and will allow our delivery drivers to make more money in a cashless, no contact way that's critical in this coronavirus world. Thanks, Burak!
May 14, 2020
This is the perfect app to add a tip for a delivery person at checkout - especially important during times like these that people don't want to handle money. The support team was awesome! They responded to my email in less than 10 minutes, got me in touch with the right person to help me load it into our site and I was up and running within an hour! No complaints and seems to be working no problem! Thank you Tip Jar!!
Awesome, happy to help! Thank you so much for the review, smiles all around here :)
May 12, 2020
This is the perfect solution for a tip/gratuity feature that Shopify as a platform is lacking. The team at SpeedBoostr have been amazing in getting this app developed so quickly to accommodate the many restaurants, including ourselves that have needed to move to online sales due to COVID-19. When you do the math, this app is worth it. For an example, check out our website - www.dachivancouver.com
Our pleasure, we have a background in the restaurant industry and saw the need, happy to help ✊