GOtext ‑ SMS Marketing
Text Marketing, SMS Abandoned Cart Recovery
Rating
4.7
feedback
677
chart
#12,172
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
40%
-
Less than a year
42%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify app are quite mixed. Some users have had positive experiences, mentioning that the app is easy to set up, has great customer support, and has helped them increase sales significantly. They appreciate features like SMS marketing, Facebook Messenger integration, and the overall convenience of the app. On the other hand, there are negative reviews highlighting technical challenges, issues with campaigns not being sent out, and difficulties in using certain features. Some users have also mentioned problems with billing and persistent menu items after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 1, 2024
Does what it should do. Easy to set-up and by far the cheapest text rates compared to other apps.
Oct. 2, 2023
I downloaded the app more than two months ago and I haven't been able to send out even one campaign due to technical challenges. Bad app, even worse support team! Avoid if possible.
Dear Beauty Fix Training, We are sorry to hear you haven't enjoyed using our app. We have reviewed your account and it did not comply with our (and Shopify's) TCPA compliance rules. There is a message warning you of this and prompts you to resolve this in your account. We then assisted you in resolving this and applied free SMS credit to your account to help you get started with our app. We have these protections in place to reduce spam SMS being sent and to ensure our users comply with Shopify's rules. We would love to have you back and assist in getting your account optimised. Kind Regards, The GOtext Team
July 5, 2023
I stopped your APP last month, why am I still being charged for July? I want my money back!!!! I stopped your APP last month, why am I still being charged for July? I want my money back!!!! I stopped your APP last month, why am I still being charged for July? I want my money back!!!!
Hi Tiptop Auto Parts, We're really sorry that you received an unexpected charge. On reviewing your account, you removed the app after the beginning of the last Shopify billing cycle which is why you see the charge in your account. We have contacted Shopify and requested a refund on your behalf. Kind Regards, GOtext Support Team
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