Jump Links ‑ Table of Contents
The reviews for this Shopify App highlight several issues. Users have reported that the app stopped working without any response from the support team. Additionally, there are complaints about the lack of communication from the app developers, making it difficult to address and fix issues. Furthermore, users have mentioned that the app causes slow loading times on blog posts and leaves behind code even after deletion, impacting the website's performance.
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Stopped working long time back and their support never answers.
I'm back to being seriously disappointed by ZERO communication. They provide an app, and you have to cross your fingers it works. Can't fix an issue without communication, so no, the app is not currently working the way I need it to. It would be a great app if they'd respond.
Hi Claribel Skincare, After a brief investigation we uncovered that your emails specifically were being caught by our spam system. I have marked your email and brand name as not spam to ensure your support requests make it through. We have also emailed you from our founder's direct email so you can contact him immediately with any support needs. We are here to help and fix every issue our users have as quickly as we can. Apologies this support request and review were missed until now.
It loads too slowly, adding an additional 2 seconds to each blog post in loading time. We would like to delete the jump link app, but when we delete it, it still leaves code on all of our blogs. How can we delete this automatically to?
It absolutely does not add "2 seconds" in loading time. This is an outrageous lie with zero evidence. Before replying to this review we tested our live test store's blog post with GT Metrix and the page loaded in 498 millisecond from London, England and 357 milliseconds from Vancouver, Canada. You didn't complain about load time or reach out to our support either before leaving this review or making this absolutely false claim. Our app, like all others on Shopify, has to use a server. We use AWS to generate a table of contents and have spent hundreds of hours optimizing and testing our code and production sites for load speed. The app does unfortunately leave some code behind when it is removed. As stated in our support response to you when you reached out about this issue, this is a known bug we are working to fix and you should be able to remove that code soon. You can follow our Changelog or Known Issues page on our website to see when this is fixed.
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