Tookan
Automate your Delivery Management Services
Rating
1.4
feedback
2
chart
#14,406
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Reviews Summary
The reviews for Tookan are mixed, with one user expressing dissatisfaction with the sudden increase in pricing and poor customer service experience, particularly with a staff member named Hazim. The user had difficulties canceling their subscription and faced issues with being charged despite requesting cancellation. On the other hand, another user gave a 5-star rating, praising the app for its ease of use, accurate live maps, and helpful customer service. The positive review highlighted the app's effectiveness in providing delivery estimates and customer satisfaction with the tracking link.
Highlights
Rating Breakdown
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All reviews
Feb. 18, 2025
I had been using Tookan for 3 years and they suddenly decided to dramatically increase the monthly price. When I told them to cancel our subscription, Hazim, who is is extremely disrespectful, rude, and condescending, began to argue with me and tried to bully me into keeping the our subscription. I have had issues with Hazim and the way he treats me for months, so it was no surprise that this was the way he responded. I had to continuously email him telling him to cancel our membership, which he did not do, and I was still charged for the next month despite telling them constantly to cancel our subscription. I requested a refund, and was told that it would be applied to our account, which is not the same thing. It has been on ongoing headache, Hazim has been ignoring my email, and Tookan isn't doing anything about it. The app itself is decent, but is absolutely NOT worth the new price point that I was given of $129 per month (up from $44 per month, which was increased from $39 per month back in August). There are much better apps out there with sales reps that are much more polite and respectful than Hazim.
Aug. 10, 2022
Easy to use, live maps are accurate and provide good estimation on delivery/arrival time. Highly recommended for small or big scale business. Friendly staff working around the clock to help out. My customers are very satisfied on the tracking link too.
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