Toolify Shipping Rate Manager
The reviews for the app Toolify are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's powerful features for handling shipping prices and the ease of customization it offers. Users have found it helpful for importing shipping rates from various sources and have praised the quick and efficient customer support provided by Constantin. Additionally, the app has been commended for saving users time and effort by simplifying the process of uploading CSV files for shipping rates. On the negative side, some users have reported issues with the app, such as problems with credit updates after payment, missing products in profiles, and unreliable communication from the app developers. There are also concerns about the pricing being expensive for setting up multiple combinations of shipping rates. Overall, while the app has received positive feedback for its functionality and customer support, there are areas that need improvement in terms of reliability and communication.
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The app seems to be working until you buy credits. After paying no credits are updated in the app, still 0. So what now?
Hey! Yes I just replied to your email, we're investigating the issue, it should be fixed very soon. Constantin Edit: The issue should be resolved now, please retry and reach us on the app's webchat if you have any issues
I am writing regarding the [SR Trial 6 V1] profile we created in the Shopify Shipping and delivery settings. We noticed that not all of our products are showing up within this file. Could you please clarify why some products might be missing or how we can ensure all items are correctly synced?
Let's do a little call to investigate that?
Unreliable & No Communication Amazing how an app we rely on daily can go down without a single notification. No email, no alert, no status update - just silence. This downtime caused us operational loss, and the worst part is the complete lack of communication. For a business tool, this level of irresponsibility is unacceptable.
Let's do a little call to investigate that?
The doesn't have the option of simply uploading the shipping rates to the General Profile. It creates a specific one, that locks the app usage forever. Additionally the pricing is extremely expensive, if you need to set up more than a few combinations
Hey! There seems to some misunderstanding, for the general profile part, please note that an app can not update the General profile directly, it's a shopify limitation that forces to create a new profile. Also there is no lock-in, the app only creates a profile in your store settings, you don't have anything to pay for the profile to work, and you can still modify the profile from the settings directly without going back to the app itself. I'm not sure about the last part, the app has a one-time price, it can work without monthly fees contrarily to a lot of other apps. For 120 credits ($7.5) you can already import thousands of rates for thousands of products.
Very powerful app to control handling import of shipping prices from various pre-existing solutions or manually through a csv file. Lot's of fine tune control and little input required. We ran into some issues the night of release for our shop, and through the live chat we were able to quickly get the help we needed and get it all sorted. Turned out to be all user error. I was surprised how hard it was to find an app like this one, it worked better than I anticipated.
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