Totebot AI: Sales & Marketing
Sell more with AI-powered support on chat and messaging apps
Rating
5.0
feedback
3
chart
#4,253
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Reviews Summary
The reviews for the Totebot Shopify App are overwhelmingly positive, with users praising the great customer support and customization options. Users have noted that the app has been helpful in improving their customer support processes, with an increase in answered questions and a boost in conversion rates. Some users have suggested adding a tutorial for adding Q&A and excluding URLs from the bot to enhance user experience. Overall, the app is seen as promising and effective in providing valuable insights and support to ecommerce merchants.
Highlights
Review RSS Feed
All reviews
Oct. 1, 2025
Great customer support. Took us a few days to feed it our knowledge base as we have more than 60 products and some allergens data is not available on our website. So far I can see that more than 30 questions are answered per day so our customer support colleague is very happy. I see this is new app so I suggest adding a tutorial on how to add Q&A and URLs you want to exclude from bot so we don't have to contact customer support!
Sept. 19, 2025
We are surprised at how good it is, very promising. Great customer support and bunch of options for customization
Sept. 19, 2025
I started using Totebot a few weeks ago and was pleasantly surprised by how helpful it became in such a short time. We asked it to use a soft-sell approach rather than being too pushy, and that's been working really well for us. I will have to check the numbers once we collect a bit more data. At this stage i can confirm that our conversion rate has grown significantly since we started using it. It has also helped us uncover some unexpected customer questions that we hadn’t included in our FAQ list.
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