FAITHHAUS review for Postcard Marketing ‑ Touchcard
Sept. 13, 2019
First- be aware you will be billed monthly. This is a recurring charge which we didn’t know and frankly haven’t sent any cards yet. We had concerns about quality after receiving a sample. Giving an extra star since they did try to fix quality issues.
Thank you for the feedback. We're sorry to hear you had a negative experience and take your opinion very seriously. Please accept our apologies for any miscommunication about how billing works. We've processed a full refund for your unused credits. We also apologize for the oversized international stamp on the sample postcard. This was a unique combination of address typo and fulfilment issue that we've resolved with our printing partner. Jamie has reached out via email to see if there's anything else we can do to make this better for you. We appreciate the opportunity to make things right and look forward to earning back your business.
