Penmoda review for TPOP: Eco Print on Demand
July 6, 2020
You guys motivate people to get in touch with you via the app but what's the point if you don't respond? i have to say that using the app, creating the products, and setting the branding options are easy and straight forward. Your customer support is not responding for almost a week now despite my multiple attempts and e-mails to try and clarify many points that are not clarified in your FAQ and help center. This is very damaging for someone who wants to start a new business and counting on you guys to provide the needed support in order to succeed. Update: i was contacted by Julien and she explained to me that the delay happened because they were updating their system and some messages were missed. She fixed all of my issues and provided me with a lot of valuable details. This is what i call a real customer support. Tpop absolutely deserves 5 stars now because everything they do is done with perfection. They're by far the best POD provider in the market.
I'm sorry for the delay in replying that you encountered. We always do our best to respond quickly, but in the last few weeks we have been working on a brand new communication system, which has caused some problems, but everything should be in order in the next few days. I hope you won't hold it against us, it's really not our usual practice. Thank you for your kind words about the app, we are working on a big update right now that will make the creation easier and faster, I hope you will like it. Have a nice day, kind regards.
