Track My Order – Realtime
The reviews for this Shopify App are mostly positive, with users mentioning that it does what it says, improves operations, reduces RTOs, and is easy to set up. Customers appreciate the automated notifications that keep them informed and the helpful customer support. However, there is one negative review mentioning a WhatsApp ban issue, which affected the user's experience.
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Great app! It makes tracking my orders quick and hassle-free. The interface is clean, easy to use, and provides accurate updates on shipment status. I appreciate how simple it is to stay informed about my deliveries without any confusion. Highly recommended for anyone who wants a smooth order tracking experience.
Great app for tracking orders and improving customer experience. It would be even better with faster updates, smoother API integration, and more accurate real-time tracking. Looking forward to future improvements.
Does what it says. Been using it for a few months and overall my experience is good. And customer support is also helpful
BAD EXPERIANCE WHATSAPP BAN ISSUE NOT RECOMMENDED
Hi, we’re really sorry to hear about your experience. We’ve been trying to reach out to guide you on the correct WhatsApp configuration, as this issue is usually related to setup rather than the system itself. Our platform supports both **Official WhatsApp API** and **WhatsApp Web connection**—however, using WhatsApp Web in certain ways can sometimes lead to account restrictions or bans from WhatsApp’s side. We strongly recommend using the **official WhatsApp integration** for a safer and more stable experience. We’d be more than happy to help you set everything up correctly and avoid such issues in the future. Please check your messages or reach out to our support team so we can assist you step-by-step.
Great app! After using it for a month across our store, we’ve seen a noticeable drop in RTOs. The automated notifications keep customers informed and reduce follow-up issues. Simple, effective, and exactly what we needed. Highly satisfied!
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