Bull Terrier World review for Track123 Order Tracking
June 21, 2023
UPDATE: The issue has been resolved now and everything works as expected. Alex reached out to me and after I installed the app again, the issue is gone. I must say the experience with customer service has been improved as well and five stars are well-deserved! INITIAL REVIEW: I couldn't get my tracking page to be translated, although I did set everything up properly. When I messaged the support to see where the problem is, I didn't receive the response until the next day, and when I replied within 30 minutes, they were already offline. I get the lack of staff (probably), but the customers shouldn't wait that long to get an answer while they have an issue on their website. Other than that, the app worked good for me, but the missing translation and lack of customer service was a dealbreaker for me. If you don't have multiple languages on your store, I think this app is a great solution.
Hi, We sincerely apologize for the delay in our response. We are experiencing a high volume of inquiries, which led to the delay in addressing your concerns promptly. Regarding the translation issue you encountered with the tracking page, we would like to assure you that Track123 can be customized to support multiple languages to cater to your multilingual store. We would like to assure you that we take this matter seriously, and we are committed to investigating the reason behind the untimely translation. I have reached out to you to gather more information. Could you please respond to my message so that we can address the matter promptly and provide a resolution? Looking forward to your reply. Best regards, Alex
