NextMamas review for Track123 Order Tracking 3D
Feb. 16, 2024
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi, We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner. We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your patience and understanding. Best regards, Track123
