1lovebaby review for Track123 Order Tracking
Nov. 25, 2025
I initially experienced some issues with the PayPal tracking sync and the in-app support chat not working. However, the Track123 team reached out quickly and helped me resolve everything. Their support was patient, proactive, and genuinely committed to fixing the problem. Now the app is working smoothly, and the PayPal sync feature is functioning correctly. Thank you to the team for the great assistance! I appreciate your effort, and I’m happy to update my review to 5 stars.
Hi there, Thank you for reaching out, and sorry for the inconvenience caused. Regarding the PayPal auto-sync issue, we’ve checked the logs on our side and found that the PayPal API returned the following error: “Provided Transaction ID Is Not A Seller Transaction.” This usually indicates that the transaction ID submitted to PayPal does not belong to the seller’s PayPal account. Could you please double-check whether the PayPal account you connected in our app is the same one used to receive payments in Shopify? At the same time, we are also verifying whether Shopify has recently made any changes on their PayPal integration side that could affect this flow. Since many of our customers are currently connected to PayPal and syncing tracking numbers successfully, we believe this may be a non-typical, account-specific issue. We will continue monitoring this closely. About the issue where the chat window could not be used. We understand how frustrating this must be. Our in-app chat is provided by Intercom, and all system monitoring currently appears normal. If possible, could you please share a screenshot or short video of the issue? This would greatly help us identify what happened. Additionally, we’ve included our WhatsApp contact in the email so you can reach us directly if the in-app chat remains unavailable: We’re here to help and will resolve this for you as quickly as possible. Thank you again for your patience, and we look forward to hearing from you. Best regards, Alex Track123 Support Team
