Vipc review for Google Ads & Shopping AI: ST

May 16, 2018

Delivered approximately 10-15% of the advertised traffic and sales. Team advised that ideally they want to fine tune things over 2-3 months so you'll need to be prepared to invest several months. After they delivered such low numbers in my first month I decided I wasn't going to invest further - I felt they didn't prove the value they advertised, not even close. Additonally, I saw that they were creating ads that were misinforming customers. One of the ads mentioned everthing in my store was on sale for 10% off, which wasn't true. I am not in the habit of misleading customers. Their other ads really showed that they weren't able to familiarise themselves with the types of products I sell which showed me they probably wouldn't be able to attract the right customers for my store. Customer service is adequate. UI needs to be updated and more feature rich. It really is a 1 star product for me.