Transl8 | Translate & Localize
Localize and Sell in 100+ languages with AI assistance!
Rating
4.3
feedback
7
chart
#11,914
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
43%
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Less than a year
57%
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More than a year
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Reviews Summary
The reviews for this Shopify App highlight both positive and negative aspects. On the positive side, users appreciate the great support provided by the app developers, the ease of use, and the effectiveness of the automatic translation feature. Users also mention the quick and competent customer service, as well as the reasonable cost compared to other translation apps. However, there are some negative aspects mentioned, such as issues with certain sections not being translated, lack of response from customer service, and problems with refunds for unused credits.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 14, 2021
Great support. Recent updates has make the plugin easier. Très bon support, S'il y a des problèmes, ils vont s'assurer que tout est fonctionnel à notre satisfaction.
Dec. 7, 2020
I am using this app to run my store in both English and French. The user-face and overall UX of the app is good. I translated all parts of my site manually so cannot comment on the quality of automatically translated content. For what I needed almost everything with this app was easy to figure out and use, except some sections of my site which I couldnt find inside the app to translate - For these I emailed the devs and we worked together to get everything in shape. There were a couple of small bugs during the whole translation process, but the devs worked quickly to resolve these for me. Compared to other more expensive translation apps the cost of this one is reasonable and I am happy I chose it.
Oct. 22, 2020
Very bad customer service! I bought credits twice to fulfill the word count for my website and it did translate most things but certain sections on the front page would not translate in any language! I sent numerous emails with no response, I waited a couple of days then opened a second case still no response. I asked them to give me a refund on my credits. NOTHING. So I just canceled it and leaving this to all so you can beware!
Hi Adele, Matt here! Thanks so much for your feedback. I’m sorry your experience with Transl8 was anything short of excellent, which is a standard we strive to achieve. Unfortunately, we had a sudden influx of support requests in part due to the rollout of the previously unannounced new theme editor. As a result, we let a lot slip through the cracks as we weren’t prepared, and for that, I apologize. I’m grateful that you were able to give Transl8 a chance! I would also like to acknowledge that since we got on top of our support tickets, we have gone ahead and refunded your credits fully, while also leaving them on your account to be used if you ever intend on giving us another shot. I guarantee we won’t let you down again! Thanks again, Matt
Sept. 9, 2020
Great translation app. Easy to use, does not slow the site and the support is fantastic! I can only recommend.
July 7, 2020
Easy, intuitive and finally an app where automatic translation really does work!! The customer service is fast & competent. A really good app!
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